The hotel is well maintained and convenient, particularly if you have business in downtown Buffalo. The room was very spacious and clean and I had no complaints. Check-in and check-out process was smooth and friendly.
But, the surrounding neighbourhood is not very convenient, though that is very much due to the level of activity in the city rather than the hotel.
The evening manager's reception was not managed well and we could not get even a coffee. The staff catering to the guests were not very hospitable and seemed to be keen on collecting tips. The morning breakfast was neither great. It was just pedestrian and service was poor.