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“Excellent hockey hotel”

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Embassy Suites by Hilton Buffalo
Ranked #5 of 24 Hotels in Buffalo
Certificate of Excellence
St. John's, Canada
Level 5 Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent hockey hotel”
Reviewed March 14, 2011

Travelled to Buffalo to see two NHL hockey games and stayed here.

The hotel was great. As with most Embassy Suites, the full hot, cooked to order breakfasts were a highlight. As well, the manager's reception is a hit.

The room was expansive. The hotel was generally quiet. Staff were pleasant, friendly and accommodating.

Added bonus: the visiting NHL hockey teams stayed at the same hotel, so autographs and photos were relatively easy to come by.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Hurls55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,227 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (142)
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English first
Toronto
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 13, 2011

My rating here is 4 stars because it is an Embassy Suites, rather than a Four Seasons or a Ritz Carlton. However, for an Embassy Suites, the lobby was nice, breakfast was very complete, valet was timely (and only $10 for in/out), and the service was fantastic. A decent hotel bar with live entertainment at night. Some serious value here with the free wireless and breakfast which included made-to-order omelettes.

Every employee walking by greeted me. As I walked by the front desk, the employees actually greeted me by name. Even the valets said good morning. Granted I had booked 4 rooms, and booked the executive board room for 2 days, but I've done this at "better" establishments and not had the same level of service. Our board room was delivered on-time, clean, and stocked. Amanda came to check on us periodically to make sure we had everything we needed. We ordered food to the room and she made sure it was delivered on time, and that it was cleaned during our breaks.

Rooms had a fridge, microwave, sitting area with TV, and bedroom with TV typical of a suites hotel. The check-in and check-out process was simple.

Very happy overall with this experience, and if I'm organizing another meeting in Buffalo, I'm definitely going to come back!

  • Stayed March 2011, traveled on business
    • Value
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Helpful?
2 Thank JnAfromYYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, ON
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 8, 2011

Very Clean, New, Spacious and Comfortable Rooms. Breakfast is Great!

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djnToronto_ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Newbury, Massachusetts
2 reviews
Reviewed February 16, 2011

Excellent all around stay - nice hotel, great hotel, great location, great amenties. One problem: Valet.
Valet Parking was required. Generally, the service by the valets was very good and responsive. Unfortunately, on my check out day I had to wait 1/2 hour to get my car. I was also told that one of the cars brought up was mine, so I headed out into the very windy cold (below zero) to get the car but it wasn't mine (hard to tell with rentals), so I had to head back in and wait another 10 minutes. I was 10 minutes late for my business appointment despite giving myself plenty of time that morning. Frustrating.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phamil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate NY
Level 4 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 14, 2011

I recently stayed at the Embassy Suites for 3 weeks for business in Buffalo. I was always greeted with a welcoming smile,,either when checking in or coming downstairs for breakfast. The staff is just very friendly and accommadating.
The valet parking is very nice and the guys working the booth are always very friendly. The nice thing is I think the garage is heated. When my car is brought up in the morning it was always warm, and in Buffalo that is very important. With the wind I believe the average temperature was -20.
The complimentary breakfast in the morning is very nice. With an omelet station, hot buffet, cold cereal and oatmeal. The staff was very friendly every morning making the start of the day enjoyable (especially the omelet guy)!
The front desk staff was always going out of their way to make the stay enjoyable. I was pleasantly surprised with a birthday gift to my room from Tracy. I had mentioned at check in that I was spending my birthday away from home. That night I walked into my room and there was a bucket with champagne, two desserts and a lovely birthday card...It made my entire night..so above and beyond.
There is also a managers reception every night with complimentary cocktails and appetizers. I thought this would include beer and wine, but it also included well drinks which was a very nice touch. Michael C and Ashley were great working there.
So Buffalo is very very cold and once you get back to the hotel you do not want to travel back outside for dinner. The choices are a sit down restaurant or bar area. Most nights me and my colleagues ate at the bar. Both menus (bar and restaurant) were available and the choices were of a wide variety..Anywhere from an $8 sandwich to $34 filet mignon. I did not have a bad meal while at the hotel.
I had one problem the entire stay. I came back to my room after a long work day and noticed my duvet cover had been changed..to a dirty one! I immediatley called down to the front desk and a member of housekeeping can right up to change it. He mentioned it to the manager the next morning and I was given a gift certificate to the restaurant for my trouble. Again above and beyond. Other than that one problem my suite was very nice and welcoming.
I have stayed at a few hotels in Buffalo , but the Embassy Suites will always be my #1 choice. The only problem is I think it is alot of travellers choice as well, as it books up pretty quick.

  • Stayed January 2011, traveled on business
    • Value
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Helpful?
Thank Sockiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2011

Originally put me in a room right next to the pool but was quickly moved upon request. Not sure when this place was built, but it appeared to be brand new. Very clean, very nice, would definitely stay there again.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sbewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Level 4 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 10, 2011

Myself and 3 friends stayed here. Overall the room was very spacious and very clean and the breakfast was nice the next morning.

Upon check-in we requested a roll away so that we could have a 4th bed. We quickly dropped our bags off then left for the evening. By the time we got back around 1 am, there was no roll away. I tried to call the front desk...No one picked up after 2 minutes of ringing. When I went downstairs, there were 4 staff members standing around the front desk. I then relayed the story and they said a roll away would be sent right up. We did not get it until 2:15 and 2 calls later.

Overall the room was great though, and the location was nice. Very close to much nightlife, and about a 10 minute walk from Allentown which has a great grouping of bars and restaurants. Keep in mind at this hotel there is a $10 per night parking fee.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmckim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Buffalo

Property: Embassy Suites by Hilton Buffalo
Address: 200 Delaware Ave, Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Buffalo
#3 Romantic Hotel in Buffalo
#3 Family Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Buffalo 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Embassy Suites Buffalo is a new property built to green construction standards in the heart of downtown Buffalo. While staying with our hotel you'll be treated to cityscape views, complimentary wireless Internet, complimentary cooked-to-order breakfast every morning and a nightly manager's reception featuring complimentary appetizers and cocktails.Each spacious 2-room suites feature separates living rooms and bedrooms. Each bed is equipped with 250-thread count Sleep Essentials™ bedding, designer furniture including a pull out sofa, plush armchairs, work desk, and ottomans, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. On-site you'll find two restaurants that offer a variety of meal options. SEAR Steakhouse is downtown Buffalo's new premiere steakhouse. City Press is our lobby espresso bar that features Starbucks® coffees and serves pre-made salads, sandwiches and pastries. We also provide room service for those who want to enjoy a delicious meal in the privacy of their room. Our hotel is also perfect for business meetings and wedding receptions. Our contemporary facilities include seven meeting rooms with a combined total of 6,034 square feet. A complimentary 24-hour business center is perfect for those last minute business needs. We are happy to help plan your business gatherings, events, weddings and we offer full catering and audio/visual support. ... more   less 
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Also Known As:
Embassy Suites Buffalo Hotel Buffalo

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