I've been here at least 4 - 5 times in the past couple of years and the hotel has always provided a great experience.
This time they have shut down the cafe and turned the 'fine dining' restaurant into their only restaurant - The breakfast personnel works the dinner shift, and they don't know the menu = constant mistakes, missing menu items. I was in a group of three and each of us were missing items in our meals - we just got tired of tracking down the waitress. We mentioned the problem to the manager, who gave us a discount. We didn't want a discount - we wanted good service and the food we ordered.
We requested a Forest View room - it is supposed to face the forest (Pine Trees). Upon checkin, we confirmed the Forest room - yes said the check in guy....ah no, the room faced the walk way, another building and some Birch trees - too much trouble to argue, but it wasn't as promised.
Unfortunately, I don't think we'll be coming back to this property since their services has gone from great to just sad.
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- Also Known As:
- Flagstaff Little America Hotel
- Little America Flagstaff