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“Reduction in services = not good”

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Little America Hotel Flagstaff
Ranked #2 of 64 Hotels in Flagstaff
Certificate of Excellence
Las Vegas, NV
1 review
“Reduction in services = not good”
Reviewed May 21, 2009

I've been here at least 4 - 5 times in the past couple of years and the hotel has always provided a great experience.

This time they have shut down the cafe and turned the 'fine dining' restaurant into their only restaurant - The breakfast personnel works the dinner shift, and they don't know the menu = constant mistakes, missing menu items. I was in a group of three and each of us were missing items in our meals - we just got tired of tracking down the waitress. We mentioned the problem to the manager, who gave us a discount. We didn't want a discount - we wanted good service and the food we ordered.

We requested a Forest View room - it is supposed to face the forest (Pine Trees). Upon checkin, we confirmed the Forest room - yes said the check in guy....ah no, the room faced the walk way, another building and some Birch trees - too much trouble to argue, but it wasn't as promised.

Unfortunately, I don't think we'll be coming back to this property since their services has gone from great to just sad.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MsSnoopLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Los Angeles, CA
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 18, 2009

I am a 31 y.o. male, and I travel frequently for business. I relied on TripAdvisor's #2 ranking for the Little America and was extremely disappointed with my stay.

The Little America was probably top of the line in the 1960's when it was built, however today, the hotel rooms are probably the worst I've stayed in. The rooms are extremely dated. The only updates seem to be the HDTV and new wallpaper. The furniture and fixtures are 30-40 years out of date. I was afraid of what might be on the carpet and I wore my shoes the entire time. Bathroom was decent in size, but very dated.

A couple other things: the free wake up call - and by that I mean the 4:15am train and steam whistle, was brutal. Easy access to the enormous truck stop 100 yards away. The hotel restaurant was essentially a poor man's Denny's (and not half as good).

The pool looked like it hadn't been updated in quite some time. The adjacent hiking trail wasn't worth the walk - someone had cut down half of the trees in the forest and left them in huge piles.

I would not recommend this hotel to anyone, ever. Sorry, Little America management, you need to refurbish your motel. The service was actually pretty good. Otherwise, skip this one.

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank kgb1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 14, 2009

We were an extended family group of 5, visiting the Grand Canyon, etc., who enjoyed staying in Flagstaff at this Little America. It wasn't inexpensive to get a suite, but it was probably the same amount of money if we'd have gotten 3 rooms, ( for Husband & me, Grandpa, and 2 large teenage boys who can't possibly sleep in the same bed.)

It was really nice in the suite because we were "all together" but still had separate sleeping arrangements. The full kitchen & washer/dryer were my dream come true! I made breakfasts every morn., snacks & drinks every night, which saved lots of $$$. Some earlier posts on this hotel have decried the train noise. No one in our group had a problem with it. Grandpa loved it! I felt like the noise was frequent, but very far in the back ground, and it didn't keep me away or wake me up even with the window open.

Only drawbacks with this hotel were NO ELEVATORS, so be ready to carry all your heavy luggage upstairs! Also, I never book hotels which don't have free breakfasts, so I was under the impression that this one had such. What they do have is an expensive, fancy restaurant in the main building and a truck stop cafe in their gas station just steps away from their hotel. Luckily, I could cook breakfast in our suite, but if you didn't spring for a full kitchen suite, you'd be paying extra. I honestly would not have booked this hotel, had I known there were no free breakfasts.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank momziekins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
46 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed May 13, 2009

When we arrived, we were very impressed with the grounds, which are wooded and serene. However, there were several cracks in the facade, as we soon found out! For one, the a/c vents in some of the rooms were not opened after the winter season, so the air did not work for the first 24 hours day until maintenance came. Two, the pool was overrun with kids of all ages, as well as plenty of teenagers and young adults drinking up a storm. It was graduation weekend for N.A.U. so the place was filled to the brim with partiers. Before arrival, the front desk assured us that only parents would be staying on-site. Third, what others wrote about the showers is true. They run hot and cold and hot and cold, so one second you are freezing and the next your're burning! Maintenance blamed this on 68 year old nickel plated pipes that have never been updated to copper. No bottled water is left in the rooms for guests. There is no microwave. The patios do not open up and there is no room to sit on them and relax. Security was powerless to control all the party animals. The maids will knock on your door and call you in your room even if you have the Do Not Distrub sign on the door. Finally, trash from guest's room service meals was left in the hallways for over 24 hours and housekeeping did nothing to clean it up! Definitely not a classy place.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kilarney1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 4, 2009

My sister and I love Little America for its decor, cleanliness, convenient location and friendly staff. The hotel is located near a highway, making it easy to access when travelling around North Arizona (Grand Canyon, Wupatki etc.) All amenities including a great gift shop, restaurants, gas station and even walking paths are right on location. The decor is vintage but not dated, it's really designed rather than leftover from old times. The park surrounding the hotel adds charm as well, there are song birds, squirells, and wonderful nature right outside your window.

Stayed December 2008, traveled with friends
Helpful?
1 Thank Bzibzia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 19, 2009

We've stayed at some fancy, expensive hotels in the past - but our family of 5 was extremely (and surprisingly) happy with this HUGE room with comfortable queen beds, a separate sitting area with pull out sofa, a separate table, large two sink bathroom, etc. For the price, it's hard to beat. We stayed the first night and last night of our trip around the Four Corners. The decor was lovely, and everything was very clean. The only thing that was 'average' was the breakfast buffet. Great gift shop, reasonable prices. Loved the wooded area behind the hotel. We had 4 inches of wet snow, and the kids went out and played before we left. We had absolutely no train noise - it's pretty far from any tracks.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cfhemail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 17, 2009

A great, individual hotel, definitely worth a visit if you are in the area and a nice change from the usual chains. We had a lovely room, large and luxurious, and there was a good atmosphere in the hotel, a blazing log fire, comfortable relaxing chairs and very helpful staff. There were no lifts and plenty of staircases.... don't go up the wrong one, check where your room is first! We had a meal in the hotel restaurant as we arrived quite late and this was average, but the service was slow. We made up for it the next morning with breakfast at Denny's, across the road.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Little America Hotel Flagstaff

Property: Little America Hotel Flagstaff
Address: 2515 E. Butler Avenue, Flagstaff, AZ 86004-6019
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Flagstaff
#1 Romantic Hotel in Flagstaff
#10 Business Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Little America Hotel Flagstaff 3.5*
Number of rooms: 247
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Also Known As:
Flagstaff Little America Hotel
Little America Flagstaff

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