My family stayed there for 3 nights this past weekend for a family reunion. We booked about 10 rooms total and everyone agreed this was a terrible hotel. I'm not even sure where to start. At check-in, we were told that a crib for our 1 year old would be an extra $10 per night. I have never had to pay extra for a crib and this hotel has a "kids 17 and under stay free with an adult" policy. I mentioned this and the hotel staff member told me that because my rate was low, I had to pay extra for a crib. I mentioned that no hotel has ever charged me for a crib and he said that I probably paid more at the other hotels.
Let's start with the room, which was a dump. There was mold in the bathroom, the exhaust fan didn't work and was barely attached to the wall, the towels were paper thin, the hair dryer didn't work (which they replaced very quickly with a working one), and there were bugs in the room. Each room had 1 pillow that was OK, and several other half pillows that were so old that the stuffing inside was only about half the width of a regular pillow. This was consistent in all the rooms we rented.
The breakfast was terrible. Just some cheap greasy donuts, bread, cereal, and a couple waffle makers. The high chairs had unusable straps, which resulted in a trip to the emergency room and stitches for our 1 year old son. The straps had a velcro lock, but were so short you couldn't use them. We complained to the front desk but they said it wasn't their problem because the breakfast area was another company. The carpet in the breakfast/lobby area was so dirty that when our son was crawling around on it for a couple minutes, his knees and hands were black. The carpet was also frayed and torn at the seams.
They had a bar in the lobby but it was never open in the 3 nights we were there (a weekend.)
My recommendation is that you avoid this motel and find another where the staff actually cares enough to maintain the property and provide good service.
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- Also Known As:
- Days Inn Flagstaff-West Route 66 Hotel Flagstaff
- Flagstaff Days Inn