We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Do Not Stay here!!! - Terrible experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Garden Inn Flagstaff
Ranked #5 of 63 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Tenby, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Do Not Stay here!!! - Terrible experience”
1 of 5 bubbles Reviewed July 3, 2014

One of the 1st hotels I have come across that don't have safe boxes in the room , left my things in the room and have a guess - it had been stolen!! Only when you make them aware that your belongings have been stolen that they mention they have boxes behind their front desk ! Which in my option isn't much safer- as you can imagine this ruined our holiday . Really disappointed with Garden Inn Hilton and will never stay in one again.

Room Tip: Its just not worth the hassle to stay here
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank alexisonfire_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, July 4, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,106 reviews from our community

Traveler rating
    562
    371
    133
    29
    11
See reviews for
398
399
76
109
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reading, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 1, 2014

We enjoyed our stay at this hotel on the nights of 14th to 16th May 2014.

However, we had also made a reservation to stay at here on 24th May 2014. This was made on 25th July 2013 through Booking.com and they confirmed this, with their booking number 530173978.

When we arrived the hotel at about 4pm on 24th they had no record of this booking, and they were full. Despite the great efforts made by receptionist, Bryan Boydstun, they were unable to offer us alternative accommodation. Booking.com were able to arrange a room in Howard Johnsons on Route 66. This in no way compared to the HGI standard for a similar price, and was exceptionally noisey

I have been in touch with Booking.com and they have offered the following explanation that HGI Flagstaff had problems with their XML receiver (booking receiving system) and the bookings did not go through to them.

Following extensive two way correspondence, started on 2nd June, Hilton Guest Assistance State that they are unable or unwilling to do anything about this error caused by the systems failure, and suggest that I contact the hotel directly by phone. I requested an e-mail address for HGI Flagstaff from Hilton Guest Assistance, and they supplied one that does not work.

I suggest that if you wish to use HGI Flagstaff, that you check with the hotel direct to confirm your reservation and then you will avoid the distress and inconvenience of potentially having nowhere to stay in the middle of a holiday weekend as happened to us..

Stayed May 2014, traveled as a couple
Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, July 4, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suwanee, Georgia
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 1, 2014

This hotel is outstanding. It is very close to the I40, very comfortable, the staff is very nice, and the breakfast is excellent. We were able to use the pool and sauna & it very relaxing. The hotel price is reasonable and 1.5 hours from the Grand Canyon. The hotel was quiet and had a very nice and peaceful rest at night. You can't go wrong with the Hilton brand. One of best breakfast spreads are given out by the Hilton hotels.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, July 4, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 29, 2014

Hotel was clean and new. Staff was incredibly friendly and helpful. Everything was great! Front staff helped with food recommendations and directions. Breakfast staff was friendly and helpful. They were on top of everything. Food was great. Location is in the heart of everything in terms of visiting the Grand Canyon and all the surrounding tourist stuff.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, July 4, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hernando, United States
2 reviews
5 of 5 bubbles Reviewed June 29, 2014

The facility was awesome. The staff was friendly and helpful. Recommeded local restaurants for dinner that were awesome. We will certainly use this hotel on our next visit to the area. Facility had easy access and centrally located to shopping, dining and other activities.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, July 4, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 28, 2014

Stayed here and was very satisfied and impressed. Very clean and modern hotel. Breakfast was outstanding (there is a cost however). Would stay here for a visit of the area including the Grand Canyon and Sedona. Close to stores (Walmart and laundry mat) and easy to get to from the interstate.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmh5662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, July 4, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 28, 2014

This is a good location and the staff was extremely friendly and helpful. We asked for restaurant and hiking options and were very happy with their recommendations. It is a good value. We will definitely stay here again the next time we are in Flagstaff.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, July 4, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Flagstaff hotels
2.4 mi away
Little America Hotel Flagstaff
0.6 mi away
DoubleTree by Hilton Hotel Flagstaff
5.2 mi away
Sonesta ES Suites Flagstaff
Show Prices
Show Prices
Show Prices
1.1 mi away
Drury Inn & Suites Flagstaff
0.9 mi away
Embassy Suites by Hilton Flagstaff
0.1 mi away
Hampton Inn & Suites Flagstaff
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Flagstaff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Flagstaff

Property: Hilton Garden Inn Flagstaff
Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Flagstaff
#1 Green Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 89
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Orbitz, Hotwire, Cancelon, Travelocity, Priceline, Hotels.com, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Flagstaff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing