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“Great stay” 5 of 5 bubbles
Review of Hilton Garden Inn Flagstaff

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Hilton Garden Inn Flagstaff
Ranked #5 of 63 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Scottsdale, Arizona
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Great stay”
5 of 5 bubbles Reviewed November 6, 2013

Super-nice stay. Very impressed with the friendly service from the front desk: Bryan, who checked me in, was quick and so courteous. The 3rd floor room was clean, comfortable and everything in great condition. TV, Keurig coffeemaker, AC ... everything worked perfectly. The adjustable bed was very comfortable.

Also enjoyed the breakfast (complimentary for HHonors elite members) with great selection of items, including the healthy kind, and again friendly service. Did not try the pool/hot tub or exercise room, although they looked inviting.

The location is ideal: Close to I-17/I-40, right on the main stretch leading toward downtown, Snowbowl and Grand Canyon. Easy parking, although perhaps a bit dark in certain areas of the parking lot (Flagstaff is a dark sky city, so perhaps it's intended).

Looking forward to returning here later this winter.

Green Features: The in-room AC/heater has an infrared sensor, presumably to keep the system from running when no-one is in the room. Like it or hate it ... it probably saves electricity.
  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank propete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, December 3, 2013
Dear Contributor:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business. We look forward to your return visit next time your in Flagstaff.

Toby Gladden
General Manger
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,032 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
United States
1 review
5 of 5 bubbles Reviewed November 1, 2013

This was a beautiful night spent in a quality hotel. Everything was perfect. The mattress was as comfortable as home and the blankets were warm. The coffee maker and the microwave were spotless. This was worth every penny paid.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, December 3, 2013
Dear Contributor:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business. We look forward to your return visit next time your in Flagstaff.

Toby Gladden
General Manger
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula, United States
1 review
5 of 5 bubbles Reviewed November 1, 2013

Great location but hard to get into and exit. VERY clean and the hotel staff was very nice/helpful. Our only gripe is that the pillows were too soft and the A/C was too powerful (turned off/on all night. Most people might see these as a positive?

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kristine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, December 3, 2013
Dear Contributor:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business. We look forward to your return visit next time your in Flagstaff.

Toby Gladden
General Manger
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United States
1 review
4 of 5 bubbles Reviewed November 1, 2013

The Hilton Garden Inn is located in a great area, close to downtown and NAU. The staff was very friendly and willing to help out with any questions. The room was clean, bed was comfortable and we would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, December 3, 2013
Dear Contributor:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business. We look forward to your return visit next time your in Flagstaff.

Toby Gladden
General Manger
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosamond, United States
1 review
5 of 5 bubbles Reviewed October 31, 2013

Outstanding customer service....the entire staff was excellent from the housekeeping to the front desk. Rooms were very clean. You could not walk past a staff person without being greated and them asking if we needed anything. Excellent customer satisfaction.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Orville D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, December 3, 2013
Dear Contributor:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business. We look forward to your return visit next time your in Flagstaff.

Toby Gladden
General Manger
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 29, 2013

The hotel was excellent, location convenient (if not an attractive part of town) and most important the clerk at the front desk (named Zachary) was extremely helpful and courteous. My only complaint was that the fitness room is a bit sparse on options (though they did offer for me to go to a nearby health club which I declined) and my room wasn't made up completely when I arrived but I was given a key and the maid was there. She graciously said I could leave off my things which I did, but even about an hour later, she had not completely finished the room. Still, a good property and a good price.

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, October 30, 2013
Dear Mr M:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business. I would like to apologize for your room not being ready for you at checkin. I will follow up on your convern so that others are not disappointed as you were. Again thank you for your feedback and we look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
382 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

HGI is a step above our usual choice of Hampton. When you step up you get something and lose something while paying more. In this case, the room was bigger, with better furniture and appliances and nicer amenities. Very, very comfortable bed. Good quality towels. Lots of extra blankets and pillows. The most wonderful cookies in the evening. But you don't get breakfast included. Of course, you can go down and pick up a free muffin that appears to have come from a supermarket, or go to the reasonable Coco's restaurant next door. But we chose HGI this time because it was.... $28 + tax cheaper? How does that happen?

Anyway, there were some downsides. The toilet must be one of those water efficient models that use massive suction like on airplanes - waking up everyone within three rooms in any direction. Same with the rest of the plumbing. Careful when you close the door - it may not shut completely. Give it a tug to make sure. Oh, the free coffee in the lobby is great, but we really missed the "robust" blend that's so nice at Hampton. Also, like the previous reviewer, we noticed the cutout situation for the sprinkler. We're not quite sure how much we believed anything the used car salesman at the front desk in the afternoon/evening told us. But overall, a good stay.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lucky_Eddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, October 30, 2013
Dear Lucky Eddie:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business. We look forward to your return visit next time your in Flagstaff.

Toby Gladden
General Manger
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Flagstaff

Property: Hilton Garden Inn Flagstaff
Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Flagstaff
#1 Green Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 89
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

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