We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service Much Better Than Expected”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Garden Inn Flagstaff
Ranked #5 of 65 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Level 6 Contributor
178 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Service Much Better Than Expected”
Reviewed October 5, 2013

Have stayed here many times over the years. It's one of the few hotels I can think of that is actually getting better. The reason is the service. Check in, check out, the whole deal is first rate. Every single employee you pass or meet says, "Hi!" Not forced, just seem to be nice people.

We had an issue where the heat wasn't working in our room. In less than 5 minutes, we had two maintenance guys working on it, and 2 coupons for free drinks from the pantry at the front desk. Not tickets for free water, but beer, wine, whatever we wanted. Problem was serious, but was fixed in about 30 minutes. Great of example of a service success story.

Rooms are standard HGI and very clean. Shower is firm, which I like. Beds are nice and firm. We'll be staying here next trip to Flag. For this price point it's a five star, from my viewpoint, best place to stay in Flagstaff. Unfortunately I have to give it four stars, in order save room for the Ritz's, Four Seasons, etc, but this is the top of the line in Flagstaff.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rzrnaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, October 10, 2013
Dear RZNAZ:

Dear JMCheap:

We truely appreciate your business and all your kind words. Hopefully we'll see you back in
Flagstaff soon!

Sincerely:

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,160 reviews from our community

Traveler rating
    595
    385
    135
    31
    14
See reviews for
420
419
79
114
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sheffield
Level 6 Contributor
201 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed October 5, 2013

Large room nicely decorated. Coffee and tea maker, fridge and microwave. Bathroom with bath. Laundry. Pool and jacuzzi. Located at north end of I-17 just off I-40 in a pleasant area and with a few restaurants within walking distance (though avoid Sizzler's). A short drive to downtown area. Only one elevator for three floors. Comfortable beds. Very friendly front-desk staff.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiptoptraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, October 10, 2013
Dear TipTop Traveler:

Dear JMCheap:

We truely appreciate your business and all your kind words. Hopefully we'll see you back in
Flagstaff soon!

Sincerely:

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2013

Close to campus, just far enough to be out of the traffic. Close enough to freeways, but without the noise. Can walk to a lot of restaurants. Lobby has free coffee, tea, hot choc. & muffins. Super helpful and friendly staff, clean and spacious rooms, everything looks well maintained. K-pak coffee and tea in rooms. But tastes mineral-ly even after using bottles water. I'm very particular and I had a great stay here!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank There_Goes_Wild_Rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, October 10, 2013
Dear Member:

Dear JMCheap:

We truly appreciate your business and all your kind words. Hopefully we'll see you back in
Flagstaff soon!

Sincerely:

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level 6 Contributor
133 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 4, 2013

The rooms are larger than your typical hotel room and the beds are extremely comfortable. They appear to be new. The hotel has an indoor pool and spa which made it very nice after a long road trip.Centrally located, yet out of the busy downtown, it's location is very conducive to restaurants and downtown shopping district. Free breakfast takes this over the top.

Room Tip: There are no bad rooms
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanDiegoTravelingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, October 10, 2013
Dear SanDiego TravlingMan:

Dear JMCheap:

We truly appreciate your business and all your kind words. Hopefully we'll see you back in
Flagstaff soon!

Sincerely:

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 1, 2013

The Hilton is a great location to stay if you need a hotel close to NAU, and an easy walk to restaurants, and shopping in Flagstaff. The staff is very helpful and the rooms clean. If you want a room with two queen beds this is not your hotel.

Room Tip: I have stayed here twice on upper and lower floors. It is a quiet hotel, slept till 10:00 am both mo...
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, October 3, 2013
Dear Mr. S:

Thank you for taking the time to comment on your recent stay. Weturly appreciate your feedback and your loyalty. We look forward to forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
orlando, florida
Level 5 Contributor
80 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 26, 2013

Spent 2 nights in September for business. First time in this HGI. Overall, very nice with excellent staff, adequate breakfast, and nice rooms. The one thing I discovered about this property that is nice (especially in the winter) is that they have an on-site sauna. It is also close to a running/walking trail. Breakfast presentation was an AYCE buffet style but several wait staff was available to refill your coffee. Only downside to this was lack of fresh fruit selection and the only offered one way for eggs (scrambled). For those that like eggs another way, you are apparently out of luck at this HGI. Nevertheless, I would recommend this Hilton property far and away above the Embassy Suites and Hampton. I would recommend this property.

Room Tip: Highway noise can be an issue so ask for a room facing north and a high floor (it helps).
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rggsquared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, September 27, 2013
Dear RGGSquared:

Thank you for taking the time to comment on your recent stay. We appreciate all your feedback as well as your business. We look forward to seeing next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Flagstaff hotels
2.4 mi away
Little America Hotel Flagstaff
5.2 mi away
Sonesta ES Suites Flagstaff
0.6 mi away
DoubleTree by Hilton Hotel Flagstaff
Show Prices
Show Prices
Show Prices
1.1 mi away
Drury Inn & Suites Flagstaff
0.1 mi away
Hampton Inn & Suites Flagstaff
0.1 mi away
Comfort Inn Flagstaff
Comfort Inn Flagstaff
#6 of 65 in Flagstaff
989 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Flagstaff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Flagstaff

Property: Hilton Garden Inn Flagstaff
Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Flagstaff
#1 Business Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 89
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Hilton Hotels Direct, Travelocity, Agoda, TripOnline SA, Hotwire, Cancelon, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Flagstaff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing