Have stayed here many times over the years. It's one of the few hotels I can think of that is actually getting better. The reason is the service. Check in, check out, the whole deal is first rate. Every single employee you pass or meet says, "Hi!" Not forced, just seem to be nice people.
We had an issue where the heat wasn't working in our room. In less than 5 minutes, we had two maintenance guys working on it, and 2 coupons for free drinks from the pantry at the front desk. Not tickets for free water, but beer, wine, whatever we wanted. Problem was serious, but was fixed in about 30 minutes. Great of example of a service success story.
Rooms are standard HGI and very clean. Shower is firm, which I like. Beds are nice and firm. We'll be staying here next trip to Flag. For this price point it's a five star, from my viewpoint, best place to stay in Flagstaff. Unfortunately I have to give it four stars, in order save room for the Ritz's, Four Seasons, etc, but this is the top of the line in Flagstaff.
- Official Description (provided by the hotel):
- At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more less
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- Also Known As:
- Hilton Garden Inn - Flagstaff Hotel Flagstaff
- Flagstaff Hilton Garden Inn
- Hilton Flagstaff