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“Hilton Garden Inn- Flagstaff”

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Hilton Garden Inn Flagstaff
Ranked #5 of 66 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 9, 2013

The hotel and room was nice. The pool and jacuzzi were clean. The room doesn't include breakfast. There is an additonal charge of $10 per person for breakfast. the hotel is in a good location but a littel difficult to get into the driveay with the divided roads.

Room Tip: Breakfast is an extra charge of $10/ person.
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  • Stayed: April 2013, traveled with family
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Thank LaureneE_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded April 11, 2013

Dear LaurenE-13:

Thank you for taking the time to review our hotel. As you mentioned we charge for our breakfast, but it’s a full freshly prepared breakfast buffet with everything you need to start your
day off right. It’s not just cereal and a few pastries—it’s fresh eggs, bacon, sausage, ham, potatoes, bisquits & gravy, french toast, waffles, fresh fruits, yogurts, etc, etc and its all you can eat! Next time ask about one of our packages that include the breakfast. We think you'll find its an excellent value.

Again thanks for taking the time to comment on your stay. We truly appreciate your business and all your kind words. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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928 - 934 of 1,222 reviews

Reviewed April 8, 2013

We booked a package here that included the Grand Canyon Railroad and breakfast during our stay. It was great - friendly staff, clean rooms, breakfast was fine, pool was fun. This is a great package for families wanting to see the grand canyon and needing to entertain younger kids. Only one small complaint - the front desk girl was not very helpful upon our check-in. I had to ask all the questions about the train package. I think they are still working out some kinks with offering this package. Don't let that stop you, though. The rest of the staff was great. Fabulous trip! Would definately recommend.

  • Stayed: April 2013, traveled with family
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1  Thank Jessie628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded April 9, 2013

Dear Jessie628:

Thank you for taking the time to comment on your recent stay. i'm happy to hear you had on great time on the Grand Canyon Railroad. Its truly a unique way to visit the Grand Canyon and they do a fantastic job. I'm sorry to hear you had some trouble with the front desk not giving you the information about the tour that you needed. I'll be sure to follow up with them so that others are not disappointed as you were.

Again thanks for all your kind words and your business. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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Reviewed April 7, 2013

Good value at this hotel, sleep number bed, comfy pillows .... ahhh the bed was a dream. Good standard, everything you'd expect from a Hilton. Breakfast was exceptionally good, well run by staff with food constantly replenished. A great choice in Flagstaff.

  • Stayed: March 2013, traveled as a couple
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Thank RhondaH628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded April 9, 2013

Dear RhondaH628:

Thank you for taking the time to review your recent stay with us. I'm happy to hear you enjoyed our Garden Sleep System beds and our all you can eat breakfast buffet. Thanks for all your kind words and we look forward to seeing you again soon.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

My family and I stayed here for two nights on a trip through the Southwest. Upon arrival, I asked the desk clerk for a quiet room, and he put us on the top floor at the end of the hall, which I appreciated very much. The rooms were clean and quiet, though not overly large, and the beds were comfortable. They also have a nice looking indoor pool, although we didn't use it on our visit. The price was very reasonable for what we got, and we would stay there again.

They don't offer free breakfast, but rather a paid breakfast buffet, although the food is essentially the same quality as what you'd get in a standard free breakfast. We took advantage of the fact that there was a Coco's right next door instead. In fact, the Coco's provides room service for the hotel and their delivery surcharge is within reason.

  • Stayed: April 2013, traveled with family
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Thank VenturaKevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded April 9, 2013

Dear VenturaKevin:

Thank you for taking the time to review your recent stay at our hotel. We truly appreciate all your kind words as well as your business. As you stated we serve a full, breakfast buffet, with much more than you get at other hotels. Thus, we charge for it. We don’t just give you cereal, yogurt a few pastries and some microwaved hot items. We give you your choice of freshly prepared eggs, bacon, ham , sausage, waffles, French toast, bisquits and gravey, pastries, cereals, hot oatmeal, seasonal fresh fuits, etc, etc. It’s a step above most hotels free breakfast offerings.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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Reviewed April 2, 2013

Room is clean and staff are nice and kindly to help!
A king size room nconnecting to a double beds room are so convenience for a family with kids to stay. The open up space really nice!
I shall like to go back and stay there again!

Room Tip: King size bed room connect to double bed room are so convenience for a family to stay with kids
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  • Stayed: March 2013, traveled with family
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1  Thank John Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded April 4, 2013

Dear Mr. Y:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words and your excellent scores. We look forward to seeing you next time your in Flagstaff.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

Stayed at this hotel when passing through Flagstaff. We had bad luck with a different hotel last year, so decided to try something different.

Very nice room, good beds and pillows. VERY friendly staff. Room was quiet, good bathroom and they offered a nice breakfast for a reasonable fee in the morning. The hotel look very clean and nice.

One thing I liked was the fact that you could open the window at night and let in fresh air. At that altitude it was really pleasant.

I would definitely book here again.

Room Tip: Higher floors were quieter
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  • Stayed: April 2013, traveled with family
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1  Thank Apljavaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded April 3, 2013

Dear Apljavaman:

Thank you for taking the time to review our hotel. We truly appreciate all your kind words as well as your business. We hope to see you next time your passing through.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013 via mobile

On our trip to California, we decided to stop and see the Grand Canyon. The Hilton Garden Inn was an easy place to stay on our way through. The hotel is conveniently located near restaurants and right off the freeway. Service was good. The front desk manager was very helpful. The only issue was the pullout sofa we use as a bed for our kids. Most hotels that offer that option have an actual sofa that is wide enough for both of them comfortably. Unfortunately the sofa was more like a chair and very small. They still managed, but if you are expecting an actual pullout sofa you may be disappointed. The hotel also does not offer a rollaway bed option.

  • Stayed: March 2013
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1  Thank marchoffmann314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded April 1, 2013

Dear Marchhoffmann314:

Thank you for taking the time to review your recent stay at our hotel. We truly appreciate your business and all your kind words. I do apologize for the misunderstanding with the sofa sleeper. It is a love seat which folds out to a twin size bed which is the exact same size as a rollway bed.

Again thank you for sharing your thoughts. Please rest assured I will follow up with the staff so that others wont be disappointed as you were.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Flagstaff

Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Flagstaff
#1 Business Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range: $96 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 90
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

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