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“Excellent Staff, Thin Walls” 4 of 5 bubbles
Review of Hilton Garden Inn Flagstaff

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Hilton Garden Inn Flagstaff
Ranked #5 of 63 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Phoenix, Arizona
Level Contributor
59 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Excellent Staff, Thin Walls”
4 of 5 bubbles Reviewed January 16, 2013

My family (wife and 2 kids) and I stayed here for 1 night in December after doing the North Pole Experience. I am a Hilton HHonors Gold member.

Location: The hotel is conveniently located right off the I-17 as you enter Flagstaff. It is situated on the side of the road, but tucked back enough so that road noise was not an issue. Since it is a tourist area, there are a lot of other hotels and restaurants nearby.

Check-In: We arrived around 3pm on a Sunday and check-in was very quick. The front desk staff (forgot his name) was extremely friendly and very helpful. Definitely much better than most people. Being a Gold HHonors member, I did receive 2 bottles of water, breakfast vouchers, and 2 vouchers for beverages from their store. This included bottled beer or wine, which is unfortunate, since I don't drink. The free beverages seem to be a unique benefit for this particular property. I did check-in online the day before and picked a room. However, we were given a different room, but was still on the top floor away from the elevator.

Property/Room: I booked a standard double room and received the same. The room had 2 double beds with an LCD TV, fridge, microwave, and coffee maker. It did seem a bit cramped, but we were there for only a night so it didn't matter. What did matter was the fact that the walls were pretty thin, so I could hear the family next door watching TV and laughing every few minutes until about midnight. Normally I would do something about it, but my kids were sound asleep and I didn't want to disturb them. My usual tactic would be to run the A/C on fan mode to drown out the background noise, but for some reason the A/C did not have a fan mode. The bed was nice because you could actually choose your firmness setting by turning a dial.

Amenities: The property is your standard Hilton Garden Inn. Keep in mind that breakfast is not free here, unless you are an HHonors Gold or Diamond member. The buffet has your usual hot and cold choices, almost similar to a breakfast buffet at an extended stay property (e.g. Residence Inn, Homewood Suites). The hotel also has a fitness center, indoor pool, and business center. The lobby area has a nice coffee/tea/hot chocolate station, perfect for a cold winter day.

Service: As mentioned above, the front desk staff was excellent and very friendly. The staff in the dining area during breakfast was also very friendly.

Overall it was a good experience. I only wish that the noise wasn't an issue (or at least get an A/C system with a fan mode).

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank IntlSalesGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, January 18, 2013
Dear IntlSalesGuy:

Thanks for taking the time to rate our hotel. We appreciate all your kind words. I’m so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay. We regret you experienced a noise level that made your stay unpleasant. We hope you will give us
another shot the next time you are intown. We are eager to make your stay with us the best hotel experience you’ve ever had.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Bellevue, Washington
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 14, 2013

We stayed at the Hilton Garden Inn over Christmas and we enjoyed our stay. The hotel was comfortable and we got a good night's sleep. The front desk staff was very friendly and helpful and he definitely made the stay very enjoyable.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, January 16, 2013
Thank you for taking the time to review our hotel. We truly appreciate your great scores and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 9, 2013

Hilton Garden Inn in Flagstaff is a perfect location for sightseeing the Grand Canyon. The hotel is clean, organized and is very close to downtown Flagstaff.

It has an indoor pool and has Coco's nearby for breakfast, lunch and dinner.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank G0al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, January 11, 2013
Thank you for taking the time to comment on your recent stay. We truly appreciate your business and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

“The Value of a GNS is off the charts - good night's sleep.”

What did I do before I used TripAdvisor for picking my overnite stays ? Oh I remember, I tried to guess which place was worth my money, my time and would ensure we were well rested to continue our journey the next morning. The signs along the road all look the same even though the Inns are as different as the people who run them and no one hotel chain has the best in every town. I’m getting spoiled by my fellow travellers – one nice place after another. Thanks Guys – allow me to return the favour. On the 4th day of our road trip I chose to visit the Grand Canyon. Since it’s December and I have no idea what I am letting myself in for – especially with the weather ( hey I’m from Canada, how was I to know it’s 7000 ft above sea level and has tons of snow in winter ) I picked my first Hilton Inn - # 4 of hotels in Flagstaff. (Now that I know better, there are Inns I could have chosen that were closer to the Canyon…but NOW.. I know better. ) I was a bit taken back by some reviews of other higher rated places in Flagstaff with words like - close to the railway tracks, weak wifi, no elevators,..etc. My fears were quickly put to rest. Awesome location – pulled into Flagstaff from the west, followed the signs, 2 quick lefts and viola’ – there it was. Ok – the huge Hilton sign helped too. Heavy snow all around, hanging on the trees and the buildings, Xmas lights all over the Inn – it was something to behold. And it just got better as I stepped in the door – fireplace all lit up, festive decorations everywhere, smiling, happy people. I tell you – I was looking for Bing Crosby belting out an Irving Berlin tune with Norman Rockwell sitting beside him. An awesome young man checked me, very quickly – picked me a nice room, gave me 2 free bottles of water and set me on my way. Clean place with that clean smell that doesn’t come out of a can, great furniture and ..again ..everything I look for ..nay..now need and expect in a room. Excellent work station with a killer wifi connection and hard line plug, lots of light and plugs, perfect big flat screen TV with a great cable package, little fridge, microwave, coffee maker, hair dryer, iron and board – the stuff I deserve. Excellent bathroom, princess water pressure with lots of settings, plenty of complimentary lotions – like makeup remover. In the morning I was treated to an incredible breakfast served by two sweet ladies, surrounded by moms and little kids and other travellers. Cost of $9.99. The thing is, nice places get nice reputations and attract nice people. This Inn was just a fun place to stay in as well as being a great place that still left change in my pocket. Having said that – there were a few issues .The bed was a ‘dial a bed ‘ where you adjust the firmness by turning a dial – one for each side. The bed itself was new and worked as expected and I was able to adjust it to what I wanted – it just wasn’t that comfortable for me as a pillowtop – but this is a personal preference- not a failure of the bed. However I did check out the pool, the workout room and the sauna. Now I arrived fairly late, fighting a cold and not winning and the young man did inform me that the area closed at 11. I stepped around the corner for something to eat at Coco’s and came back late, making it down to the pool/workout area by 10:15. Nice pool, but it was stretch to call it a workout area – a treadmill, an elliptical and a crunch bench do not make a work out area. My main focus was the sauna, I had told the front desk I would be using it to loosen up my chest from my cold. After 15 mins on the treadmill I stepped into the Sauna at about 10:40. At the stroke of 11 the night manager stepped into the room, opened and closed the sauna door in a not so subtle manner and then turned off the Sauna ! Now I’ve thought about this for awhile, I’ve stayed in some very nice places since then –most workout areas open 24 hours or I’ve had Management offer to open it up for me after hours. We’re not talking about small kids running around making a lot of noise or young folk partying heavy – it was one old man sitting in a sauna. It just seemed tacky and lacking in class. But that’s all my whine. Stay here, it’s a great place, run by great people and you will have a great time, I promise. As for me – I’m going to soak in the Jacuzzi in another great hotel in another town – picked for me by my fellow travellers. Oh yes, it’s midnite here, but that's another story. As always I shot video of this delightful place @

http://youtu.be/wboJV1Mf_z0 .

Location @ googlemap @www.yolotraveller.com

  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yolotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, January 16, 2013
Thank you for taking the time to review our hotel. We truly appreciate your great scores and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

My family of 5 stayed here for one night in august 2012. GREAT location from our travels between Sedona and The Grand Canyon. Hotel staff was very nice. Rooms were clean and comfortable. would stay here again!

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank isaac g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, January 4, 2013
Dear Mr. G:

Thanks for all your kind words. We truly appreciate your business and look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 2, 2013 via mobile

I primarily stay at Hilton Hotels. This was pretty good. Nothing stood out but nothing was bad either so I give it a solid review. The only negative I think is the parking lot was very small. However the location was fantastic , very close to downtown Flagstaff. Additionally, the breakfast they provided was very good and the price was wonderful.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank Jack Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, January 11, 2013
Thank you for taking the time to comment on your recent stay. We truly appreciate your business and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
347 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed January 1, 2013 via mobile

We were traveling to Phoenix and stopped in flagstaff to see the Grand Canyon the next day. Super friendly service at check in. Recognized that I had K State gear on and we chatted about the upcoming Fiesta bowl game we would be playing in later in the week. We had a nice "gift" in our room for being hilton honors members, we also are hilton vacation club owners. The gift was a nice basket of candy bars, protein bars, chips, popcorn, and a small bottle of wine. We also received two coupons for small bottles of wine at the pantry as well as two bottles of water when we checked in.

Our room was clean, comfortable and quiet. We had a room with two queen beds. The bed was an adjustable sleep number bed but it wasn't the same as the one we sleep on at home. The pool and whirlpool were great. So was the exercise room the next morning. The breakfast was a bit pricy but was very tasty and had a good selection of both hot and cold items. The fruit was freshly cut.

Overall a great stay in flagstaff. Would definitely stay here again.

Stayed January 2013, traveled with family
Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, January 2, 2013
Thank you for taking the time to comment on your recent stay. We truly appreciate your business and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Flagstaff

Property: Hilton Garden Inn Flagstaff
Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Flagstaff
#1 Green Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 89
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

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