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“Perfect Garden Inn for Northern AZ”

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Hilton Garden Inn Flagstaff
Ranked #5 of 66 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 7, 2012

Business stay for one night and didn't want to check out early for my flight the next day. A very clean, modern and warm facility with gracious front-desk and housekeeping staff. The hotel provides a complimentary beverage of your choice upon check-in! The indoor pool looked tempting but too much work for me to enjoy it! I forgot a sweater and contacted the hotel housekeeping staff, who promptly mailed the item back to my home. Will definitely stay here when work or pleasure brings me back to (or through) Flagstaff.

  • Stayed: February 2012, traveled on business
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5  Thank plan4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,031 - 1,037 of 1,231 reviews

Reviewed February 1, 2012

Stayed here for one night after a trip to the Grand Canyon. We were heading to Winslow, AZ the following day, so stayed here. Nice, comfy hotel.

We didn't spend a lot of time here. Mainly, we arrived, went and had dinner at Coco's (right next door) and then came back, showered, relaxed for a bit and headed to bed. The people above us were stomping around like a herd of wild elephants (it was about 10 pm). Our daughters went to the front desk to ask if they could talk to them about the stomping....it did quiet down shortly thereafter. People need to realize that they are not the only ones staying in hotels!

The room was comfortable, clean and cozy. The shower was nice and hot for all four of us to shower and plenty of soft, supple towels.

Front desk staff were wonderful and friendly! One car in the lot had it's lights left on (we noticed on the way back from Coco's) and went to tell the front desk. They took care of it right away and called the man's room to let him know. He came immediately and shut them off, and was very grateful, too! He'd have had a bit of a tough time leaving the next morning!

All in all, we's stay here again if we were ever down that way again!

  • Stayed: August 2011, traveled with family
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3  Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2012

We visited here in late November 2011 and booked the hotel at the last minute via my phone. The hotel was clean and had all the amenities (hair dryer, etc), but was a disappointment for us as we expected more from a Hilton. It reminded me more of a typical hotel room. Nothing fancy at all. We didn't even get cookies...just two bottles of water for 4 people. Oh, and bring earplugs. You can hear *everything* through the walls.

I will say that the front desk attendant was probably the best I've ever seen with pointing us to local highlights. With his help we were able to take in some attractions that we would have absolutely missed. Many thanks to him.

If you are just looking for a clean room for a couple days, then this should be fine.

  • Stayed: November 2011, traveled with family
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4  Thank hillkrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2012

Everything about this hotel was perfect. The entire place was super clean, the staff friendly and accomodating and the breakfast was great. Not sure why, maybe since it was off season in January for that area, but the price was better than the normal Hilton Garden Inn too. It was a great hotel. Hilton Garden Inns are nice places to stay, and this particular one was as good as they get.

  • Stayed: January 2012, traveled as a couple
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2  Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded January 20, 2012

Dear "Great Hotel":

Thanks for the great review! We truly appreciate it! As you said the prices are way down from our summer rates, so you picked a great time to come up to Flagstaff and enjoy our winter weather at a deep discount!

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2012

We stayed here off and on for three nights over the course of a seven-day road trip around the Northern Arizona area. The first night we checked in late and one desk clerk who was bundled-up and ready to go home, turned around and helped get us registered while his colleague was helping another guest. (He had his coat on so we couldn’t see his name tag to call him out specifically.)

The location is convenient to freeways and amenities like restaurants, gas stations and Target.

The rooms are impeccably clean, perfectly maintained and well-appointed. Bathrooms are spotless, stocked with neutral toiletries and fluffy towels. Showerheads have adjustable spray patterns. Fridge, microwave and coffee maker are nice extras.

The pool area is clean and the equipment is in good working order.

We enjoyed the breakfast area one morning and found it to be adequate for our needs. The other two mornings we dined at Coco’s next door and enjoyed the food and service very much…prices are at or below $10 each for breakfast there. The HGI has complimentary hot coffee, tea and cocoa available in the lobby at all times; you’ll also find free muffins or cookies throughout the day.

The morning after our first night we awoke to about 3 inches of snow. Having rented our car in Phoenix, we were unequipped to deal with that. A much-appreciated gesture on the part of the hotel was having snowbrushes / scrapers available to lend to guests.

Every staff member we encountered was genuinely friendly and ready to serve.

Great job HGI Flagstaff! This property has our most enthusiastic endorsement. We will stay here again.

  • Stayed: November 2011, traveled as a couple
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1  Thank SixOneTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded January 17, 2012

Dear SixOneTwo:

We truly appreciate you taking the time to comment on your recent stay. Thank you so much for your really great review. We appreciate the business and hope to see you again soon!

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff

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Reviewed January 7, 2012

This Hilton Garden inn is a perfect location for a lot of day tours.
The quality of the hotel is average: nothing special and nothing wrong.
Staff is always very kind and the rooms are big and cleans.
There is a nice pool and a nice gym. At the entrance there's a corner where you can find a lot of beverages and foods.
It is located in an isolated area: just a few steps aways you have a Chili's restaurant that is worth a visit!

  • Stayed: August 2011, traveled with friends
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Thank Principissimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2011

The bed wasn't comfortable, the door locking system was problematic, decor is a little worn. Better value and sleep at La Quinta.

  • Stayed: November 2011, traveled with family
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1  Thank JericoSprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this reviewResponded January 9, 2012

Dear JericoSprings:

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the room and furnishing were not of the high standards we expect.

I’m so sorry to hear you didn’t get a good night’s sleep on our Garden Sleep System bed. Were you aware the beds are fully adjustable to your personal setting? The dial is on the side of the bed. We encourage our front desk staff to tell you about the bed dial at check in. I'm sorry if this was not the case for your stay. Next time you stay with us, please ask about it. We think it will be one of the best night’s sleep you’ve ever gotten!

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
928-226-8888

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Flagstaff

Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Flagstaff
#1 Green Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range: $96 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 90
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

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