When I was leaving the hotel I stopped at the front desk and talked with the young lady attendant. Informed her that I was not told about the remodel at the time of reservation but the day before I saw the email from a STAFF member (that's probably why it was in my junk mail folder) that informed me of the remodel. I didn't want to make changes so left it alone. I informed her that the iron did not heat enough, the foldout bed seemed as if it wasn't made so I put another set of sheets on it. I also informed her that there was no one at the breakfast to inform that there was only one omelet in the pan and never filled and never saw an attendant during the time the 3 of us were having breakfast. She did apologize. I asked for the manager and he/she was not there. I asked her to have the manager contact me to discuss my experience. Never heard from the manager. While filling out this survey last night (about 24hrs ago), I found out from one of the questions regarding Hampton Inns 100% satisfaction. I stopped filling out the survey and decided to call the Hotel and talk with the manager to see if they could redeem themselves and try to make me "satisfied". Manager was not there--understandable since it was 9 or 10pm. I left my name and number with the gentleman on the phone. Did not hear from the manager. So here is my review.I had stayed at this location in the past without problems with good service. This time it was disappointing and the worse part is that my wife and I had a friend visiting from another country on vacation with us.
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- Also Known As:
- Hampton Inn And Suites Flagstaff
- Hampton Inn & Suites Flagstaff Hotel Flagstaff
- Hampton Inn Hotel Flagstaff
- Hampton Inn Flagstaff
- Flagstaff Hampton Inn