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“Love the setting, service and location”

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Country Inn & Suites By Carlson, Flagstaff
Ranked #9 of 63 Hotels in Flagstaff
Indianapolis, Indiana
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Love the setting, service and location”
5 of 5 bubbles Reviewed April 24, 2013

We booked two nights (so a Grand Canyon day could be in between) and was not disappointed. Staff was very friendly .. the setting in the pines so peaceful .. and the location was perfect .. just off the old Route 66. The breakfast was good .. not like the Homewood Suite chain but the staff did their best with what they had. Great memories.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank swabby1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, April 25, 2013
Great memories! That's what we are all about at the Hampton Inn East Flagstaff. Thank you for review. Reviews such as yours really make it all worthwhile. We really appreciate your feedback. Thank you!!
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720 reviews from our community

Traveler rating
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    111
    51
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
A TripAdvisor Member
5 of 5 bubbles Reviewed April 20, 2013

The hotel staff are very good at making you feel welcomed and accommodating. The rooms there are very clean and comfortable. Over all a great experiance and would recommend this hotel for the price and the service.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, April 24, 2013
Thank you for writing such a fantastic review. Here at the Hampton Inn East Flagstaff, we are all about making you feel welcome. I am thrilled to hear that you had a great experience with us and can't wait to share this with our team. I hope you come back and see us again. Thank you!
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Fort Worth, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed April 18, 2013

2 day stay April 6th and 7th. Usually stay in Hampton's when traveling, you know what you're getting. This place was worn and tired looking, with awkward entry, no ramp or curb cut to roll luggage. Parked at the back of the property, since that was where the room was, felt insecure, lights out, etc. The back door, supposed to need room key to access, was broken and anyone could enter, day or night. Room smelled dirty, not stale or stuffy, dirty. Can't believe Hampton let's this place use it's name.

Room Tip: Stay at the Hampton on the other side of town.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, April 19, 2013
I am sorry that you did not enjoy your recent stay with us. Here at Hampton, guest satisfaction is our number one priority. I apologize that you had difficulty with your luggage. Our facility offers two ramps, both at our main and north entrances, to allow for luggage carts. In addition our porte cochere is sloped to meet flush with the parking lot for guest convenience. I have had my engineer address the lighting and security concerns. Thank you for bring this to our attention. Again I truly apologize for you stay and if there is anything I can do to ensure your satisfaction please do not hesitate to ask.
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Spotsylvania, Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 16, 2013

A comfortable, clean hotel that is a little difficult to find appatently due to local sign restrictions. The staff we encountered were helpful and polite. My wife and I spent one night there en route to the Granc Canyon. We were completely satisfied.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bear27K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, April 17, 2013
Thank you for your very kind review. Guest feedback really helps us pull together as a team. It always raises our spirits to hear positive feedback. Thank you again for the great review and we hope you come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
2 of 5 bubbles Reviewed April 10, 2013

Thank goodness for 100% guarantee! Our room had peeling wallpaper, reeked of wallpaper glue from the hallway, and the duvet had been washed so many times that each square was puckered and bumpy. This is not the highest quality Hampton.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Elaine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, April 19, 2013
I am sorry to hear that you did not enjoy your recent stay with us. As you know here at Hampton we do have a 100% satisfaction guarantee. Your satisfaction is our number one priority. If there is any way that I can assist you further please do not hesitate to ask.
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Ferrisburg, Vermont
Level Contributor
1 review
5 of 5 bubbles Reviewed April 9, 2013

The desk associate on our arrive was very pleasant and helpful, and called us after settling in to see if every thing was fine and if there was any thing else she could do, highly recommend. Very clean rooms pool and jacuzzi was great and the morning buffet was well taken care of.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank Westerntraverlers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, April 10, 2013
Thank you such a nice review! We are honored that you would highly recommend us. Here at the Hampton Inn East Flagstaff, your satisfaction is our number priority. We hope you come see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
1 review
2 of 5 bubbles Reviewed April 4, 2013

The desk help was outstanding, the women that stocked the café was a hard worker and did her job well. The overall appearance was not good at all. The pool area was run down as was the hallways on the 2nd and 3rd floor. Noise level for sleeping on the second floor was very loud most of the night. The food was not always to my liking. Location was good, parking poor. We stayed two nights while visiting the Grand Canyon, first night was bad enough to make me consider cancelling the second night. While there, and this has never happened to me before, I had been in my room for less than a half hour and I got a call from the front desk, asking me if I was satisfied with the room! VERY NICE.

Room Tip: Try to book top floor, less noise
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billybob2689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, April 5, 2013
Thank you sharing this review in regards to your recent stay us. Here at the Hampton Inn East flagstaff we love hearing that the team was outstanding. I do want to apologize for the exterior noise and that you were not happy with the overall appearance. Despite some factors that we cannot control, here at the Hampton Inn we always strive to provide an excellent guest experience. I hope you continue to stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Flagstaff

Property: Country Inn & Suites By Carlson, Flagstaff
Address: 3501 E Lockett Rd, Flagstaff, AZ 86004-4044 (Formerly Hampton Inn Flagstaff)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Flagstaff
#13 Business Hotel in Flagstaff
#13 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Flagstaff 3*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites Flagstaff! Easy access to the I-40 and the historic Route 66, and just a short drive to local attractions like the Northern Arizona University (NAU), Downtown Flagstaff, or the Arizona Snowbowl makes us a favorite among guests visiting the Flagstaff area. We offer modern and spacious rooms with free WiFi, an indoor heated pool and spa area, and a complimentary hot breakfast with both healthy and scrumptious food choices. In addition to these amenities, we also offer the friendliest service in town, welcoming each and every guest with a warm smile and making sure that they will feel right at home. That is what the Country Inn & Suites Flagstaff is all about, being your home away from home. ... more   less 
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Also Known As:
Hampton Inn Flagstaff East Hotel Flagstaff
Flagstaff Hampton Inn

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