Our initial contact with the hotel staff the evening we checked in was not great. The front desk attendant was not helpful and was rude. He even accused me of being at the wrong hotel at check in. After a phone call, things were cleared up, but not great. He never apologized for being rude or anything. This just gave us a bad taste in our mouths. Once we got to the room, it was fine. The bed and shower was o.k. Nothing special. Very average. Ther carpet needs updating. The bed jiggled, the bathroom has very little counter space, and the counter that it did have was falling off. The hotel is near a railroad, and we could hear it. Thank goodness it didn't affect our sleep, since we had the fan on all night to block the outside noise. Breakfast was very good and well stocked. There was no fridge or microwave in the room. There was a microwave at breakfast, so you could re-heat your food if it was cold. We also were not impressed that we were never told we were going to be charged extra for having a baby with us. We used our own playpen, our own sheets, and she didn't even have a towel in the room for her -- no extra laundry for them to do. Plus, she didn't eat the breakfast. There really is no reason for this additional charge. There are so many other places to stay in Flagstaff. I will not be returning to this hotel.
- Official Description (provided by the hotel):
- Welcome to the Country Inn & Suites Flagstaff! Easy access to the I-40 and the historic Route 66, and just a short drive to local attractions like the Northern Arizona University (NAU), Downtown Flagstaff, or the Arizona Snowbowl makes us a favorite among guests visiting the Flagstaff area. We offer modern and spacious rooms with free WiFi, an indoor heated pool and spa area, and a complimentary hot breakfast with both healthy and scrumptious food choices. In addition to these amenities, we also offer the friendliest service in town, welcoming each and every guest with a warm smile and making sure that they will feel right at home. That is what the Country Inn & Suites Flagstaff is all about, being your home away from home. ... more less
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- Also Known As:
- Hampton Inn Flagstaff East Hotel Flagstaff
- Flagstaff Hampton Inn