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“Really Average, Nothing Special”

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Country Inn & Suites By Carlson, Flagstaff
Ranked #9 of 63 Hotels in Flagstaff
Kirkwood, Missouri
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Really Average, Nothing Special”
3 of 5 bubbles Reviewed July 24, 2012

I enjoyed the hotel and the staff was amazing. We stayed one night and then moved on. In that on night I used the SLOW business center, the okay pool and great hot tub and had a great breakfast. The rooms we great and clean. I had a great and needed sleep. The bathroom was also clean. Overall, it was an average hotel but a good experience.

Room Tip: I like high floors. This hotel has the same rooms and not really and views. If you want a better v...
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaxProsp757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, July 26, 2012
Glad to hear you had a good experience with us. We love hearing that the staff, our team, was amazing. I am sorry to hear that you thought your stay was really average and nothing special. We strive to make every experience better than average and we will continue to push for perfection. Thank you for sharing this review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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720 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Saint Louis, Missouri
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed July 22, 2012 via mobile

Average at best. Business Center had very slow Internet access. Rooms were average, comfortable beds. Pool and hot tub were very nice though. Overall just average.

Stayed July 2012, traveled with friends
Helpful?
Thank BigTraveller8293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, July 24, 2012
Thank you for taking the time to write us a review! I'm sorry to hear the business center was running slow for you. I followed up with this to ensure this isn't an ongoing issue. Unfortunately sometimes technology can be a little unreliable. Here at the Hampton Inn East Flagstaff our team strives to be above and beyond average and with reviews like yours we are able to keep improving. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
130 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 bubbles Reviewed July 15, 2012

This was the least pleasant Hampton Inn I've ever stayed in. It wasn't horrible or anything, but it wasn't that nice, either. We didn't book ahead of time and had to choose between a queen bed or a king smoking room. We chose the non-smoking queen room, but it still smelled a bit like smoke to me. Also, the window didn't fully latch and we couldn't lock it. I wouldn't have really cared, except we were on the ground floor. We didn't stay for breakfast.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jittterbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, July 17, 2012
I'm sorry to hear that you were not happy with your stay here. Summer is our peak season here in Flagstaff and finding available rooms can be tricky. Thank you for informing us of your window not locking. Our engineer has been assigned to check the function of all window locks at the property, especially the first floor. By sharing your comments, you help us continually improve. Thank you!
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Robertsdale, Alabama
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed July 9, 2012

We needed a place to stay on our way to the Grand Canyon, this seemed like a good choice since the Hampton Inns we have stayed in recently have been great. The staff was very nice, checcking in on us after we checked in, but it was noisy during the night with the trains that came through, also highway noise. That is my only complaint. The breakfast was good.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bamagirl56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, July 10, 2012
Thank you for sharing your review with us! Glad to hear the team was helpful. I am sorry about the noise you heard during your stay. Unfortunately exterior noise can hurt the overall experiance. I hope the noise won't turn you away from future visits, we would love to have you back!
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Las Vegas, Nevada, United States
1 review
5 of 5 bubbles Reviewed July 7, 2012

Traveling across country is hard enough, it was a real pleasure to stop and actually relax for the evening. Upon checking in, we were greeted by smiling faces and a super friendly front desk staff. The beds and bathrooms were very clean and new. I highly recommend this hotel to anyone in the Flaggstaff area!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, July 10, 2012
Traveling across country can really be tough. I am very happy that we could be a relaxing stop along the way. Here at the Hampton it is our goal to create a home away from home experience. Thank you for sharing your review. Hope the rest of your trip went well!
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Troy, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 3, 2012

She went above and beyond by helping us get into a Suite. Friendly people, great Inn!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank debi g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, July 6, 2012
Thank you so much for a great review. Yoshira is a excellent team member and I will be sure to share this with her along with the rest of our team. Reveiws like these really help pull the team together. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calabash, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 30, 2012

Thanks to General Manager Jesse Benites and the entire staff, our three day experience at the Hampton Inn Flagstaff was outstanding. It started with Andy taking our same day reservation, the personal greeting from Angelina upon arrival, the follow up call from Kaitlin to ensure our room was comfortable and, upon commenting a refrigerator would have been nice, the delivery of a refrigerator by Jesse himself. At breakfast Jesse approached each guest inquiring if their room and their stay were acceptable; he was prepared to take notes and action on items of concern. Early afternoon the head of housekeeping came by to ensure the room was clean. When on the road, Hampton Inn is our choice of stay; this is one exceptional team resulting in a personal note of thanks sent to Hilton Worldwide Headquarters.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, July 2, 2012
It was a real pleasure to have you here. My team wants to thank you for this review. This really makes us feel good and we appreciate you taking the time to let us know how we are doing. If you are ever in Flagstaff again, we would love to have you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Flagstaff

Property: Country Inn & Suites By Carlson, Flagstaff
Address: 3501 E Lockett Rd, Flagstaff, AZ 86004-4044 (Formerly Hampton Inn Flagstaff)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Flagstaff
#13 Romantic Hotel in Flagstaff
#13 Business Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Flagstaff 3*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites Flagstaff! Easy access to the I-40 and the historic Route 66, and just a short drive to local attractions like the Northern Arizona University (NAU), Downtown Flagstaff, or the Arizona Snowbowl makes us a favorite among guests visiting the Flagstaff area. We offer modern and spacious rooms with free WiFi, an indoor heated pool and spa area, and a complimentary hot breakfast with both healthy and scrumptious food choices. In addition to these amenities, we also offer the friendliest service in town, welcoming each and every guest with a warm smile and making sure that they will feel right at home. That is what the Country Inn & Suites Flagstaff is all about, being your home away from home. ... more   less 
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Also Known As:
Hampton Inn Flagstaff East Hotel Flagstaff
Flagstaff Hampton Inn

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