After having stayed at three other hotels in California,My granddaughter and i were expecting a certain level of service from this flagstaff hotel.
The front desk staff seemed put out when asked ANYTHING.
No concierge and their version of Concierge service is to hand you a few brochures and say "Make your own callos. We don't have the time."
Well,I made my "own calls", arranging a tour to the geand canyon,but because of their indifference we missed out on a tour to Sedona.
Late at night,there were teenagers making all kinds of noise in the hallway and we had someone mistakingly knock on our door asking for a friend.
There is little supervision,clearly!
When we were ready to depart at a VERY early hour (which is customary,given the daily Amtrak schedule),there was NO ONE to help with luggage and we had quite a walk from the location of our room to the lobby.
There were two sets of doors which, with baggage, were very difficult to maneuver.
There was no one at the front desk as we departed.
The hotel hires a cab company for early departure and the cab driver was the most helpful employee we encountered.
This hotel will be permanently off our Grand Canyon visit list.
I will NEVER stay at this hotel again
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more less
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- Also Known As:
- Radisson Flagstaff
- Flagstaff Radisson