We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed With Staff.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
DoubleTree by Hilton Hotel Flagstaff
Ranked #7 of 66 Hotels in Flagstaff
Certificate of Excellence
Reviewed July 27, 2010

After having stayed at three other hotels in California,My granddaughter and i were expecting a certain level of service from this flagstaff hotel.
The front desk staff seemed put out when asked ANYTHING.
No concierge and their version of Concierge service is to hand you a few brochures and say "Make your own callos. We don't have the time."
Well,I made my "own calls", arranging a tour to the geand canyon,but because of their indifference we missed out on a tour to Sedona.
Late at night,there were teenagers making all kinds of noise in the hallway and we had someone mistakingly knock on our door asking for a friend.
There is little supervision,clearly!
When we were ready to depart at a VERY early hour (which is customary,given the daily Amtrak schedule),there was NO ONE to help with luggage and we had quite a walk from the location of our room to the lobby.
There were two sets of doors which, with baggage, were very difficult to maneuver.
There was no one at the front desk as we departed.
The hotel hires a cab company for early departure and the cab driver was the most helpful employee we encountered.
This hotel will be permanently off our Grand Canyon visit list.

I will NEVER stay at this hotel again

  • Stayed: July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank djh081509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded July 29, 2010

On behalf of the management and staff, we sincerely apologize for your recent experience at our hotel. No excuses. Please know that we do take your comments very seriously, we'll be discussing them in detail with our staff and discussing how we can improve. We do hope that you'll contact us directly on your next visit to Flagstaff and give us another chance to prove that we can do better. Warm regards, Managment and Staff, Radisson Woodlands Hotel Flagstaff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,652)
Traveler rating
Traveler type
Time of year
Language

1,473 - 1,479 of 1,652 reviews

Reviewed July 26, 2010

Stayed two nights for a weekend Grand Canyon trip and paid $278 total. Location was convenient with many restaurants, shops, and attractions nearby. Front desk was cordial and offered us a free upgrade to the executive suite upon inquiring. Though the suite was roomy, it was a bit out-dated and had an old-asian inspired theme, which I have always found slightly creepy. The free buffet breakfast was good, but they had the exact same offering both mornings. Fitness center was lacking cardio equipment. Overall, so so and nothing to write home about. Compared to many of the budget motels in the area, not bad.

  • Stayed: July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MiRo15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelServiceExpernce, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded March 10, 2017

We hope you'll have the opportunity to return since we have fully renovated after our conversion to DoubleTree. We have new service standards and an amazing team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2010

We spent two midsummer nights here. I wanted something a bit better than usual becuase I was going to spend time in the room while hubby went running (good trails nearby and cooler weather than PHX). The room was nice but housekeeping had missed a few details (rubberbands in the sink, some paper trash in a corner) and the sound of Sleep Number Beds could be heard through the walls. The beds are ok but lose some air during the night. Breakfast was included only on the AAA rate and was so poor I didn't go back the second day. The hot dishes were not well attended to, there was no whole fruit (like oranges) or juice and the pastries were not attractive. We did not use the pool because it was cloudy and the indoor spa was full of small children and there were wet towels all over the place. Might or might not recommend. Personally, I'll probably go back to the Hampton next time rather than return to Radisson.

  • Stayed: July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank My_AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelServiceExpernce, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded March 10, 2017

Thank you for your feedback. We hope you'll have the opportunity to return since we have fully renovated after our conversion to DoubleTree. We have new service standards and an amazing team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2010

There arn,t many hotels where you are greeted by a Champagne Recption on arrival to chill you out after a long day on the road.The rooms are lovely and spacious and the "Sleep Number" beds which allow you to set the hardness or softness of your bed are truely amazing. As we were on a tour we only stayed one night and had to choose between the A la Carte resteraunt or the Amazing Japanese restaurent . All of the people on our three week tour agreed that this was by far the best hotel on the trip . Because we only stayed overnight we did not use all of the facilities available at this great hotel which is why we will have to return soon. Oh and by the way the staff are brilliant.

  • Stayed: April 2009
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank COTTRELL400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelServiceExpernce, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded March 10, 2017

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2010

This was not our first choice but due to a nearby forest fire which closed Little America for awhile this became our alternative. Check in was slow but the staff was friendly. The room was of average size and quality for a motel in this price range. The HVAC system was noisey and had a hard time keeping the room cool. Public areas were well maintained. The on-site restaurant/coffee shop left a lot to be desired. The lack of customers should have been a warning but after a long, tiring day we opted to try the food. It was overpriced and not very good. The included breakfast buffet the next morning was better. Overall this motel was an OK overnight stop.

  • Stayed: June 2010, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IDTRAVLR9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded July 9, 2010

Thank you for giving our hotel a try during your recent visit to Flagstaff. We are so pleased that you found our staff friendly but are concerned about your comments regarding the check-in process as well as your experience in our restaurant. Be assured that we take each comment posted here seriously and we are bringing your comments to the attention of the department managers to ensure the issues are addressed and resolved. We learn from you, our guests, how and what we need to do on a daily basis to improve our services and amenities. Thank you again and we do hope you'll give us another chance to serve you when visiting Flagstaff, AZ.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2010

We stayed in 12 hotels on our holiday around the US and this was our favourite! This hotel included so many features that other hotels charge for including - Parking, gym, indoor jacuzzi, outdoor swimming pool and spa, sauna and shuttle to the airport. The room was large and light and we were right near the laundry which was a bonus when travelling for so long and washing needs to be done. The only thing the room lacked was a fridge. We were only here one night but wished it could have been more as there was everything we needed here.
The receptionist (Krystal) was so helpful and looked after our bags when we needed to check out and wait for our plane. While we were waiting we observed her dealing with a frantic customer who was being rude while she managed to be professional making him look the fool as she was so calm and merry. She also ordered our taxi to the airport for us which we didnt realise was complimentary, so was a nice surprise. The free cookies on her desk were also a nice touch. We dined in the restaraunt which was a nice meal.

  • Stayed: May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank clipsalcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded June 17, 2010

Thank you so much for your kind review. We work very hard to achieve excellence in our level of services and amenities for guests visiting the Flagstaff area. On behalf of our management and staff, thank you for including the Radisson Woodlands in your journey through the US. We look forward to your next visit to Flagstaff, AZ.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2010

first, we had a crazy party on top of us all night... then the bathroom flooded and the bed was soaked. we got an upgraded room (some of our stuff didn't comeback for weeks)

Stayed: March 2010, traveled with family
2  Thank MaxM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded June 9, 2010

We would like to sincerely apologize for the issues experienced during your recent stay with us. We'd like to contact you directly to find out more about what happened and find out how we can make it right. At times, issues do occur -- our goal is to ensure we react quickly to address the problem allowing you to enjoy your stay. Thank you for letting us know now- you'll be receiving a direct message from us shortly.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Flagstaff hotels
0.6 mi away
Hilton Garden Inn Flagstaff
2.6 mi away
Little America Hotel Flagstaff
5.3 mi away
Sonesta ES Suites Flagstaff
Show Prices
Show Prices
Show Prices
0.5 mi away
Embassy Suites by Hilton Flagstaff
0.8 mi away
Drury Inn & Suites Flagstaff
0.7 mi away
Comfort Inn Flagstaff
Comfort Inn Flagstaff
#6 of 66 in Flagstaff
1,036 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel Flagstaff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Flagstaff

Address: 1175 W Route 66, Flagstaff, AZ 86001-6213 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range: $107 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Priceline, Orbitz, Hotwire, HotelQuickly, HotelsforEveryone, Cancelon and getaroom.com so you can book your DoubleTree by Hilton Hotel Flagstaff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Flagstaff
Flagstaff Radisson

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing