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“A pleasnt suprise” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Flagstaff

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DoubleTree by Hilton Hotel Flagstaff
Ranked #8 of 63 Hotels in Flagstaff
Certificate of Excellence
Phoenix, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A pleasnt suprise”
4 of 5 bubbles Reviewed July 30, 2014

My wife and I normally stay with relatives while in Flagstaff, but due to some family conflicts made the decision to stay at the Doubletree for this trip. Upon arrival the check in process was very smooth and receptionist found our reservation immediately and provided us keys and directions quickly. While making our reservations online I discovered the Presidential Suite was available at a comparable rate to the regular rooms which turned out to be bonus. After helping our son move all day getting to the room and discovering a full shower and Jacuzzi tub was awesome. After getting cleaned up for dinner we visited the lobby bar for a pre-dinner cocktail and found the range of micro beers plentiful, although they ran out of Oak Creek Brown Ale before I could have my 2nd beer. We ate dinner outside of the property, but came home to a nice room that was well furnished although a little dated. The only complaint I have is that about 1:30 AM our neighbors in the adjacent room decided to have a party and became loud which disrupted our sleep. We heard no train noise and found parking convenient.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth W L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you for choosing the DoubleTree by Hilton Flagstaff as your 'second home.' We appreciate your feedback. Note: if you find your neighbors are too loud, please don't hesitate to call our front desk to assist in requesting they be more respectful. We are happy to assist in any way to make your stay more comfortable.
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1,369 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (177)
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English first
Houston, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 29, 2014

Spent one night here before heading to the Grand Canyon. Got in late and night, but staff was very professional and helpful. Room was very comfortable. The entire facility was clean and nicely maintained. Would recommend highly.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jdcpianoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you for your recommendation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, United States
1 review
2 of 5 bubbles Reviewed July 29, 2014

My room was on the second floor, right above the kitchen. Not sure why the hotel decided to do their kitchen renovation at night but jackhammering constantly from 8:30 to 11pm was utterly ridiculous on night one. Night two, I was promised no more jackhammering but it commenced from 8:15 to 9:15pm. Totally unacceptable. Although I was compensated for one night, I among other visitors were not thrilled with the idea of being inconvenienced with the noise and vibration from the jackhammer AND sledge hammer during our stay.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Traci S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 6, 2014
We sincerely apologize for your experience during your recent visit to the DoubleTree Flagstaff. We had to make some improvements to our plumbing infrastructure for the city and we hired an outside contractor to complete this work. After talking with contractor in regards to this project they underestimated the scope of this project and some of the plumbing infrastructure was under a concrete slab and had to remove this concrete in order to remove properly. The reason we were forced to do this work at night was we had to shut down and isolate the plumbing in this area while work was taking place. Since the contractor underestimated the scope of work and the hotel contacted me due the complaints, I shut down the work on the first night since the contractor had mentioned that they had 30 to 60 more minutes of jack hammering and this is the reason for this issue your second night. This was the only time in which we could shut down part of the hotels plumbing, so please accept my sincere apologies that this occurred and had a negative experience during your stay. This work is complete and we will not have this issue moving forward. I am glad that my team felt empowered to resolve the issue to your satisfaction however we would like to apologize that this work impacted your stay in a negative manner.

Michael Rock
General Manager
DoubleTree by Hilton Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
2 reviews
5 of 5 bubbles Reviewed July 28, 2014

Very good Staff, Super Clean, Great Location. We were very happy, New Comer Brain at the front desk was very helpful. Cookies at check in were a nice touch. Beds were comfy. Shower pressure great. Hotel has a great location. Veiw from the room was very nice.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 28, 2014

My hubby and I used our Hilton Honors points to stay during our vacation. But, everything was just as great as if we were paying. We ate at the Sakura restaurant, and the food was amazing. And, there was so much of it! We didn't take advantage of the breakfast, though it was offered. I definitely recommend this hotel if you are going through the Flagstaff area! Hubby said it was one of themost comfortable beds he has ever slept in.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sherry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you for your review. We are so pleased you and your 'hubby' enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Indiana
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed July 25, 2014

I spent one night here recently and found the facilities clean and comfortable. Additionally, the staff was courteous and helpful, particularly in booking early morning transportation for me. The general appearance of the establishment was very excellent and inviting.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Indiana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 28, 2014
Thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed July 22, 2014

Stayed in room 262 in the rear annexe and will comment later.This hotel is well run,clean and the staff are obliging.Its situation is very central.Guests laundry facilities are provided and ice making machines provided.Noticed no bar fridge but this now seems to be common in western US.Dont they trust their guests?
Now for the comment re the room.It was clean and tidy with modern furniture BUT the walls and ceiling are so thin that you can hear people walking around,opening/closing drawers etc. all night long.A serious mistake and I suggest that sound engineers be called in to finally provide silence and privacy.Would not stay again until noise problem was fixed.Another missing item...no glasses to drink out of...only plastic,again endemic to the western US.Having come 12,000 miles from Australia,I expected better in the US,as we still believe in glass out here.

Room Tip: Rooms in the original front building might be better than the rear annexe.
See more room tips
  • Stayed July 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KarlNarrabeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 28, 2014
First, thank you for commending our management and staff. We are also pleased you found our location and amenities convenient and rooms clean and tidy. We'd like to apologize that you were not able to locate the glasses, ceramic mugs and refrigerator. Each room has a hospitality cabinet which holds the refrigerator and real glass drinking glasses on a slide out shelf above the refrigerator. We do hope that you'll give us another opportunity to serve you when your travels bring you back to the Flagstaff area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Property: DoubleTree by Hilton Hotel Flagstaff
Address: 1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The new DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive ( about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package.The hotel has just completed a multi-million dollar renovation and is excited to be a part of the DoubleTree by Hilton family of hotels. Proud to offer the same great services guests have come to expect and love with a variety of upgrades in amenities boasting a new look that is invitingly new and fresh yet comfortable. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson

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