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“Would totally stay here again”

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DoubleTree by Hilton Hotel Flagstaff
Ranked #7 of 65 Hotels in Flagstaff
Certificate of Excellence
Boston, United States
2 reviews
“Would totally stay here again”
Reviewed March 30, 2014

I spent 4 days and three nights at this hotel and we had a great time. The staff were very friendly and helpful and our room was in excellent condition. We had two delicious dinners at the Sakura Japanese restaurant in the hotel.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, March 31, 2014
Thank you for the recommendation! We look forward to having you back at the new DoubleTree by Hilton Flagstaff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Happy Valley
1 review
Reviewed March 30, 2014

We enjoyed a very relaxing stay at the Double Tree Hilton in Flagstaff. Staff was very friendly and helpful. Our room was comfortable, and we especially appreciated the laundry facility just a few doors away.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, March 31, 2014
Thank you for your review and recommendation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, United States
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 27, 2014

This a newly remodeled hotel and is located off of US 66 and is extremely well designed and spacious. The rooms are very well furnished and the beds are absolutely amazing. The lobby was not quite finished yet but, I am sure it will enhance the overall hotel appearance when done. If you want a quiet and restful stay in Flagstaff, this hotel will not disappoint.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joseph C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, March 31, 2014
Thank you so much for your review. We are so pleased you found your stay at DoubleTree by Hilton Flagstaff quiet and restful. Thank you for your recommendation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thomasville, Georgia
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014

good hotel. cold water my first morning. after that it was better. I requested that my bill be separated and both copies placed under my door but that did not happen. This delayed us some. I would have liked a coffee machine in the room. This is minimum expectation for travel. Even in hotels that dont offer a free breakfast, I have expected this in my room. So i was disappointed by this.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, March 31, 2014
Please accept our apologies that your recent stay was anything less than perfect. We've addressed, as you're aware, the hot water issue and have discussed the service issue with our front desk team. We are training our staff in propertly logging and folloiwng up on guest requests such as folio adjustments/delivery.

Regarding the coffee machine - please note that we do have coffee machines in our guestrooms. They are kept in the cabinet/dresser where the flatscreen TV sits. There are doors next to the drawers which houses the refrigerator and coffee machine.

We don't ever want our guests to leave our hotel disappointed and ask that if there is anything we can do to assist or to make your stay more comfortable that you only let onee of our team members know.
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carlsbad, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2014

Seriously disappointed in the Hilton experience. No hot water and absolutely no response or sympathy from hotel staff. Lobby under construction, cheap vinyl wall paper casually wrapped around the fire place. More like 1 star.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, March 31, 2014
Please accept our apologies that you did not enjoy your recent stay with us. We will address your service concerns with our team - as service is our #1 priority, something we've prided ourselves on throughout this conversion and renovation process. Our fireplace is almost complete and we'll certainly be as happy as you are when that final piece is complete. We do hope to have the opportunity to serve you again on a future visit to Flagstaff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, United States
2 reviews
Reviewed March 25, 2014

This was our first time staying at this hotel after many poor hotel stays in the Flagstaff area. We stayed in a room with a King bed. I couldn't sleep for several hours with all the noise outside and in the hallways. It sounded like helicopters were hovering over the hotel at times. The air-conditioner was extremely loud and we couldn't use it at night because it would of kept us up. The bed and pillows were not soft and comfortable. The shower was very narrow but good water pressure and great complimentary shampoo/conditioner. My mother-in-law ordered room service and it arrived over 20 minutes late and cold. She was charged $18 for it. We will bite the bullet next time and spend more to stay at the Drury Inn like we have before.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, March 31, 2014
Please accept our apologies that you did not enjoy a restful night at our hotel. We do ask our guests that if there is anything that we can do to make their stay more enjoyable (or quiet) to please let us know so that we can resolve any issues as promptly as possible (even if it's simply to request those in the hallways be more respectful of others staying with us). We will share your comments with our Food and Beverage Manager to ensure we address any deficiencies in room service. Thank you for your candid feedback and we hope to have the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, United States
1 review
Reviewed March 24, 2014

We just needed a one night stay. The staff was very friendly and the rooms were nice and comfortable. Price was very good. The hotel was close to lots of places to eat. Parking lot was very full so we weren't able to park close to the entrance but other than that it was great. Good cookies too.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, March 31, 2014
Thank you for your review. We appreciate your comments and are glad you enjoyed your short stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Property: DoubleTree by Hilton Hotel Flagstaff
Address: 1175 West Route 66, Flagstaff, AZ 86001-6213 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson

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