We usually stay in this hotel every January for four or five days while we ski the snowbowl but this year only stayed one night as they couldn't offer the parlour suite on the ski package. At the time I was annoyed about this but having subsequently spent one night there, I realise we dodged the bullet!
The lady who checked us in was friendly and explained that she had put us on the fourth floor as the third floor was taken up by a wedding party; how considerate we thought. On arrival in the room we couldn't understand what the loud continuous roar was, very adeptly described by a previous reviewer as an aircraft engine; the room was by the vending machines and elevators and the noise was intolerable. My husband called down and front desk immediately agreed to move us and even offered to come up with new keys, this was a nice touch but we had to ask ourselves how could the hotel not be aware how noisy these rooms were?
The next room was quieter except for an intermittent blast of noise from the heating system that woke us up throughout the night. The room had been renovated and at first glance was much improved from the old rooms. We had arrived late, so after a quick refresh hurried down to the temporary bar for a pre dinner drink.
The hotel is undergoing renovations which meant the bar is closed and relocated to a function room off the lobby. The set-up is pretty lifeless but we had a good chat with Loren and he made up for the surroundings.
After a dinner out we returned to the room ready for bed, it was then that I discovered the counterpane had a very dubious crusty stain on it, trying not to think too hard about its origin I discarded it and we settled down to sleep. As previously mentioned this was significantly hindered by the incredibly noisy heating system, which in five previous stays had never caused us an issue.
We had a so-so breakfast in the restaurant and prepared to leave.
On check out I mentioned the stain to Front Desk and they said they'd mention it to housekeeping.
I'm hoping that the issues we experienced were due to the renovations and the transition to the Doubletree brand.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more less
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- Also Known As:
- Radisson Flagstaff
- Flagstaff Radisson