When we arrived it was around one in the afternoon and we were exhausted from being on the road for eight hours. The lady at the front desk said our room wasn't cleaned yet and that she would call me when it was ready. I asked if it would be possible to use the pool facilities since we had nothing else to do and she said that that wasn't possible until we were checked in. Being in a unfamiliar area we were left with nothing to do but wait it out. At around five I called back and was told the room was still not ready. Finally, at six-thirty I decided to go and see why the room was still not available. Thankfully, it was! They hadn't even called to let us know! I suggested that a good customer service person would have offered breakfast vouchers or a room discount because we had been through so much! No luck there ! Will definitely not go back!!
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more less
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- Also Known As:
- Radisson Flagstaff
- Flagstaff Radisson