There were small issues with our room when we arrived. We didn't have any facial tissues, the battery for one Sleep Number Bed remote was dead, and one of the phones didn't work. The staff took care of them quickly. They even provided me with a complimentary toothbrush when I discoved I forgot to pack mine. The staff were friendly and responsive overall.
It is conveniently located on Route 66 a short drive from I-40. We didn't get much traffic noise, but I could hear the trains from about 1/3 a mile away. My wife and kids didn't even notice them, though. Our room was near the ice machine. The small aluminum ice buckets make quite a racket when being filled with ice (and they will only hold one beveridge can or bottle). It sounded like we were staying near a slot machine that was paying out dollar-sized slugs. Our room was also near the elevator, and one group apparently thought they had the whole floor to themselves and held discussions near the elevator in the morning and evening.
Parking can be a problem at times as the banquet and meeting room facilities are used for wedding receptions, business meetings, seminars, etc. Apparently the hotel is also used by adventurers and road warriors as I saw trucks and SUVs with trailers taking up to 5 parking spaces each.More