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“Shocked”

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Howard Johnson Inn - Flagstaff
Ranked #54 of 65 Hotels in Flagstaff
Reviewed November 15, 2013

If I was able to give this motel a 0 I would. First off, the pictures are not accurate. We took some actual pictures of the room and location we were given. I booked this room through Expedia and I think that was my first mistake. When we arrived to the property, the looks of the front of the building were off putting, however we figured it was just for 1 night. We went into the office and were issued our room keys and told our room was "around back". The only access was from the street and when we made our way back there, it looked like a Section 8 apartment complex. Our room was in the corner next to a storage room for the restaurant. There was a bicycle chained to the pillar right in front of our door and it appeared that there was someone living in the room on the second floor. We went into the room, which smelled musty and had brown recluse spiders in the bathroom. There was extremely loud Spanish music blaring from what we think was the restaurant. We laughed so hard out of total shock and knew we couldn't sleep there. As we were getting into our vehicle to leave, there was a creepy man in a van with no windows staring at us. We Googled "best hotels in Flagstaff" and found the an actual hotel,
which honored an Internet price I had found. The manager, staff and room were amazing and we ended up staying 2 nights. We were out the $44 for this Howard Johnson room, however I guess it was worth the lesson learned. Sad because growing up we had both stayed in Howard Johnson Hotels that were nice. Too bad I can't upload the pictures of what this motel actually looks like. P.S. Ho-Jo I want my $44 back.

  • Stayed: November 2013
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Thank Dazzeled88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn - Flagstaff, responded to this reviewResponded November 19, 2013

Dear Dazzeled88,

Please accept our sincere apologies for the inconvenience you have experienced while staying at our hotel.

At Howard Johnson Inn Flagstaff, we take pride in our customer’s satisfaction. Unfortunately we didn’t meet your -or our own- expectations. We deeply value your opinions and are committed to providing you with the highest level of service simply because our customers deserve the very best.

Because of this serious oversight, we would like to provide you with half off on your stay and another 50% off on your next stay at our hotel. I hope that this will make amends for the shortcomings that were made.

We sincerely hope that you would give us another chance to provide you with the service that you truly deserve. If you have any concerns during your next stay, please don’t hesitate to call the attention of our staff or our front desk clerks. And, on behalf of team of Howard Johnson Inn Flagstaff, we are sincerely apologize.

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446 - 452 of 513 reviews

Reviewed October 24, 2013

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Howard Johnson
Thank Clare B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn - Flagstaff, responded to this reviewResponded October 27, 2013

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Reviewed October 20, 2013

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Howard Johnson
Thank Roger K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn - Flagstaff, responded to this reviewResponded October 27, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 17, 2013

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Howard Johnson
Thank Marie N
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn - Flagstaff, responded to this reviewResponded October 27, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 1, 2013

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Howard Johnson
Thank Michael K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn - Flagstaff, responded to this reviewResponded October 8, 2013

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Reviewed September 27, 2013

The Howard Johnson East is a very nice hotel, situated in Flagstaff, and it has some really affordable prices. The rooms are cute, clean and comfortable, and it also has wireless Internet access in the public area. I could also enjoy the pool, which I highly recommend, especially during really hot days. A great thing about this hotel is also the fact that is pet-friendly, being very useful if you like to travel with a little companion. A downside to this hotel is the noise coming from outside, which we heard quite a lot of. All of that being said, I think this hotel is very good, especially considering its price.

  • Stayed: August 2013, traveled as a couple
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Thank Velva E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn - Flagstaff, responded to this reviewResponded October 8, 2013

Dear Miss Velva E.,

Thank you for staying in Howard Johnson Inn.

We are very grateful that you find our hotel affordable and sufficed your standard of cleanliness and enjoyed our pool. I would have to say that we have been doing our best effort to provide a great comfortable accommodation to fill in the downside of our location being situated in the busiest area in Flagstaff.

Nevertheless, we hope you will still come visit our hotel again and give us another opportunity of servicing your accommodation needs.

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Reviewed September 24, 2013

  • Stayed: September 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Howard Johnson
Thank Leslie H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn - Flagstaff, responded to this reviewResponded October 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Howard Johnson Inn - Flagstaff

Address: 3300 E Route 66, Flagstaff, AZ 86004-4031
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 65 Hotels in Flagstaff
Price Range: $47 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson Inn - Flagstaff 2*
Number of rooms: 55
Official Description (provided by the hotel):
Surrounded by beautiful mountains and evergreen forests, Howard Johnson Inn - Flagstaff hotel near Arizona Snowbowl is the perfect place for your Southwestern vacation. Located off Route 66 and near Interstate 40, our hotel offers free parking for your car, truck or RV so it is easy to enjoy popular local attractions. Our friendly 24-hour front desk staff is here to help you plan your trip. Enjoy a swim in our outdoor pool before unwinding in our spa. Free Wi-Fi Internet access makes it easy to check in with work and home. Our pet-friendly Flagstaff hotel offers non-smoking and handicapped-accessible rooms. Head to Arizona Snowbowl, one of the oldest ski areas in the country, and enjoy scenic views from the chair lift, ski or snowboard on the fresh-packed powder or hike the tallest mountain in the state, Humphrey’s Peak. Admire big cats, grizzly bears and Serengeti animals at Out of Africa Wildlife Park. Explore thousands of ancient Native American villages, beautiful desert landscapes and majestic mountains at Flagstaff Area National Monuments. Be sure to visit the awe-inspiring cliffs, canyons and spires of the Grand Canyon. We are a short drive from red rock canyon hiking, art galleries, shopping and dining in Sedona. Head to Crown Railroad Cafe, for a great meal. Enjoy fajitas, tacos, enchiladas and more at La Fonda Mexican Restaurant or Satchmo’s for barbeque and Cajun dishes. Stop by Black Bart’s Steakhouse Saloon for live music, steak, ribs, grilled seafood and drinks. ... more   less 
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Also Known As:
Howard Johnson Hotel Flagstaff

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