We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The best in the worst of times”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Express Flagstaff
Ranked #9 of 65 Hotels in Flagstaff
Certificate of Excellence
Orem, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The best in the worst of times”
Reviewed February 16, 2010

As I (along with many others) was stranded in Flagstaff during this winters unusual storms, stayed in the Holiday Inn Express. I found the personel to be very friendly and efficient as they dealt with many unhappy people. They kept us informed as to the highway conditions and the maintenance staff work hard to keep the parking lot - and our cars - from being snowed in. My car was uncovered and a walkway to the doors was dug at least twice a day during my stay. The room was clean and housekeeping was very accomodating to needs.

Thank you Holiday Inn Express for making my forced stay and enjoyable stay!

  • Stayed January 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MickyK09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

681 reviews from our community

Traveler rating
    223
    254
    131
    45
    28
See reviews for
257
210
48
53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
grand blanc Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 13, 2010

I stayed one Saturday evening with my partner just to get away and relax but come Monday morning I was charged nearly $800 for my stay. The hotel room was $139.36, I was charged a $250 fee for smoking in the which I did not and the only proof that was provided to me was that the housekeep smell smoke and they were able to charge me $250. Then they placed a $441.86 hold on my account which it took me calling back and forth from my bank to the hotel a few times to get this removed which did not happen until Tuesday morning. There was also a $164.86 charge pending come Tuesday morning for incidentals. My thoughts were what if I was out of town and needed access to my money that was put on hold for gas and things. This trip which was to be relaxing turned out to be more stressful that it was worth. Also the hotel manager was not very helpful in resolving this issue for me.

  • Stayed January 2010, traveled as a couple
    • Service
Helpful?
3 Thank angelina0796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level 4 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 19, 2009

We stayed at this hotel for one night. We had read about the railroad passing close by and being a nuisance in terms of noise. The hotel had provided ear buds in the room as a precaution. But we did not have any problem at all.
The reception staff were efficient and very friendly. The breakfast was well organized, it was a good meal.
There were snacks and beverages available in the evening.
The rooms were perfectly in order, we did not have any issues at all.

All in all, we had a comfortable and excellent stay.

Just by the way, there is a Denny's within easy walking distance.
The hotel is quite close, about 30 miles, to the Meteor Crater and even closer to Walnut Canyon National Park.

  • Liked — Very friendly reception staff, beverages and quick snacks round-the-clock
  • Disliked — Nothing particular
  • Stayed October 2009, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank constro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level 6 Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed December 15, 2009

December 15, 2009

Of Five Stars:

.8 Star of 1 for Service
.7 Star of 1 for Cleanliness
1 Star of 1 for Comfort
.4 Stars of 1 for Business-ready room environment
.8 Star of 1 for free breakfast bar

I stay here two or more times per year. It is satisfactory. When you're in the lobby area, the art tells you are in the Flagstaff/Grand Canyon Area. That will soon change as the iconic Grand Canyon image behind the front desk is replaced by a wonderful new madeover Holiday Inn logo sign. Bad thinking IHG and your franchisee. At least I know where I am when I'm in the lobby - of some of your hotels. In rooms the artwork usually says I could be anywhere.

This hotel was built before the world could say WWW. My room on this date is ill-equipped for the information age and Road Warrior business. Not enough outlets. The unsecured wireless internet service works well.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tceng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren
Level 5 Contributor
91 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 13, 2009

So that's only fair to disclose. Knowing Flag well, I wanted a spot where I could watch trains from the room but not be right on top of the tracks on the 66 corridor which is a little close even for me. This was just the right distance away. I thought it was right on top of the one crossing, its actually not, so it wasn't as noisy as I expected but the train viewing from the 4th and 5th floors on the north side is pretty good.

Definitely 'better than average' for the usual Flagstaff motel, probably better desk and breakfast service that the typical HIX, room average. Access to I-40 is great but yeah, you're a good mile from the historic downtown.

Just be aware that the 'noisy' side of the building is the even rooms on the north side. They do everything in their power to let people know about the train traffic. I had to deliberately ASK for the north side to get it, and even then they moved it over anyway, so unless they are really busy they're going to do their darndest to keep you back. As for me, I enjoy it - to a point - but to sleep I simply turned the heater fan up to generate some white noise and it didn't bother me at all. I've had places (Glendale, AZ) that were actually much, much worse for train noise so it can get to even the likes of me. I noticed that some places like the old Howard Johnson on 66 really are right beside the tracks and right on the crossing so that must be real fun.

Only negative really was the elevator, it decided to get quirky and they immediately took it out of service. Didn't get stuck, it just wouldn't go anywhere. 3 minutes later they were on it.

Staff here was really good, I was impressed and HIX is pretty much my first choice now.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank randgust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2009

We stayed in the Flagstaff Holiday Inn Express for one night. Upon check-in, we were greeted by friendly staff who were very willing to give us directions to whatever we needed. We were given our room (away from elevators, as requested). When we entered our room, we were pleased to see a modern, clean room with comfy beds. On the desk/table was a history of the Flagstaff area and of the train service through Flagstaff. There were 4 pairs of earplugs. We wondered what we were in for, but we all woke in the morning and commented on how peaceful the hotel was... and NO TRAIN NOISE. Don't let that scare you off from this hotel. We did stay in room 207, on the front of the building, so that may make the difference. There are lots of other hotels along this same road, too.

This hotel has an indoor/outdoor pool that stays open to 11pm, so if you have kiddo's, like we do, you'll appreciate that. The free breakfast was nice. They have several flat screens, board games, a fireplace in the same tastefully-decorated room for after-breakfast activities.

We would recommend this hotel and we would gladly stay there again!

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Two4us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2009

Very disappointed in this Holiday Inn. Had no idea we were going to hear trains all night long, every 15 minutes, and horns blaring. Also, the rooms are old and the bed was very uncomfortable. They had a plastic covering on the mattress under the sheets...yuk! You wouldn't think it would be like that because when you enter into the lobby, it is updated, and quaint. My husband and I had traveled many hours that day, and if we had not been so exhausted, we would have packed our bags at midnight, and went to another hotel.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sweetp63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Flagstaff hotels
0.3 mi away
Little America Hotel Flagstaff
2.4 mi away
Hilton Garden Inn Flagstaff
2.5 mi away
Comfort Inn Flagstaff
Comfort Inn Flagstaff
#6 of 65 in Flagstaff
989 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
Sonesta ES Suites Flagstaff
1.8 mi away
Drury Inn & Suites Flagstaff
2.5 mi away
Hampton Inn & Suites Flagstaff
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Flagstaff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Flagstaff

Property: Holiday Inn Express Flagstaff
Address: 2320 E Lucky Ln, Flagstaff, AZ 86004-9744
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Hotels.com, Orbitz, TripOnline SA, Hotwire, Travelocity, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your Holiday Inn Express Flagstaff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing