All I can say is that Holiday Inn Express should be ashamed to allow this hotel to use their name. I pulled off highway 40 and needed a place to stay, when I noticed the Holiday Inn Express sign. I am a priority member and stay at HI and HI Express often.
I did not have time to check Trip Advisor, so I went on the belief that Holiday Inn would require their hotels to be up to a specific standard. When I checked in, I told Clint that I follow TripAdvisor and he said the hotel had terrific reviews.
I checked in and found the room to be extreamly outdated and shabby at best. The bed was hard like a board, the heater was so loud, you don't have to worry about hearing the people in the next room.
The hotel was busy and the line for breakfast was too long, so I went to Denny's for breakfast. I went back to the room to shower and only had cold water. I took a cold shower and went back down to the front desk to complain.
Guess who was there at the desk, Clint the same guy who checked me in. I told him that his hotel is not up to Holiday Inn standards, the shower was ice cold and the breakfast area is not big enough to service that size hotel.
He was nice when he checked me in, but when I complained, he just ignored me and more or less, laughed it off. I told him that I planned to write to Holiday Inn, because I was not happy, I did not receive a good nights sleep or a hot shower, he said I could, but there was nothing he could do. Funny thing is, they put a note in with the bill that reads, if you are not happy with your stay, please speak with the front desk, which I did, but that does no good.
Clint told me that the beds and furniture are from 2005 and they plan to buy new beds in November 2013, but that did not help me in December 2012. He also told me that the boiler was broken and everyone was complaining about not having hot water.
Not only was this the worst Holiday Inn experience that I have ever encountered, but the front desk staff is nice when you check in and could care less when you check out. Unless you like over paying for a room just because of the Holiday Inn Express name, stay away from this Holiday Inn Express and choose another Flagstaff hotel.
- Official Description (provided by the hotel):
- When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more less
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- Also Known As:
- Holiday Inn Express Hotel Flagstaff
- Holiday Inn Flagstaff