We love the Holiday Inn Express brand and consider it a sure bet. Unfortunately, this experience fell short of what we expected.
This hotel had probably the best free breakfast I've ever been offered. It included eggs and some sort of meat every day. You could make your own pancakes. Also, cold hard boiled eggs were always available, along with the usual assortment of yogurt and breads. Although the food area could get crowded, the breakfast area itself was huge, and the staff kept the food well-stocked.The person working there was friendly and had a good attitude, too.
The room was updated and the beds comfortable. However, it was very cramped. It was difficult to get around in the room with more than one adult. I would definitely NOT recommend the room for say, four women (or even two women) on a girls' getaway trip , unless you feel really, REALLY comfortable with one another. The space in the room was so tight that you had to pass single file to get to the bathroom. Also, there was barely room for our suitcases (two adults, one very small child.) The closet was not deep enough and did not close if you had anything hanging in it.
The hotel let us use a portable crib (not a pack'n'play style, but a small sized crib) for no extra charge. Someone brought it up for us and set it up.
The bathroom, as some other reviewers stated, is very tight. I discounted this before booking, but it did turn out to be a bit of a pain. We took turns getting ready in it, and were very careful opening the door when the other parent was giving our child a bath as the door would hit the parent unless the parent moved.
Although the room was clean when we arrived, we had one day where we never got service. We left around 12, I think, and the staff never came back by. When we alerted the front desk staff, they seemed stunned and looked into what happened, but never offered an apology or any sort of compensation. They did give us fresh towels, but we struggled with the trash overflow, since hotel trash cans are so small.
Despite the negatives, I might stay in this hotel again, especially if it were just me staying by myself. The breakfast was a really nice amenity and the public areas were tastefully decorated and updated.
- Official Description (provided by the hotel):
- When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more less
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- Also Known As:
- Holiday Inn Express Hotel Flagstaff
- Holiday Inn Flagstaff