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Reviewed 4 weeks ago

Two front desk staff members stood out for me (They are like the dynamic duo) their names were Maddie and Sophie I checked in after a very long drive and they both took care of my wife and I:
Excellent Check-in process
Anniversary surprise
Information on things to do in Flagstaff
They are both a shining example of what HOSPITALITY is all about.

Thank you for a very enjoyable stay
Keep up the good work, your manager should give you a little bonus :)

Room tip: I personally prefer mountain view rooms
Date of stay: January 2020
    • Value
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Thank Venables G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you.  All of us at the Embassy Suites Flagstaff is committed to providing exceptional service and a clean, well-maintained facility for our guests.  It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence.  I look forward to sharing your review with my teammates. Have a great 2020

Sincere Thanks The Embassy Suites Flagstaff  

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

Excellent stay. Very friendly staff especially David from front desk. We were able to check in early and really appreciated that after a long drive. Loved the made to order breakfast and the cooks were awesome. We will definitely stay again and recommend to friends and family.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank cindola424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you.  All of us at the Embassy Suites Flagstaff is committed to providing exceptional service and a clean, well-maintained facility for our guests.  It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence.  I look forward to sharing your review with my teammates. Have a great 2020

Sincere Thanks The Embassy Suites Flagstaff  

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

The staff at the Embassy Flagstaff is amazing, David and Sara are very attentive and helpful to all guests and they make sure that everything is correct... We loved the reception and the breakfast. The bartenders were also great, as well as the breakfast staff who made sure that everything was running properly. Location of the hotel... You wont get anything like it, just GREAT and close to everything.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
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    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Sightseer795893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded January 14, 2020

Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you.  All of us at the Embassy Suites Flagstaff is committed to providing exceptional service and a clean, well-maintained facility for our guests.  It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence.  I look forward to sharing your review with my teammates. Have a great 2020

Sincere Thanks The Embassy Suites Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

This place was excellent very good and the front Asian David was very helpful and made my check in smalls also the front desk manager Sarah she was exceptional and made our stay there very amazing thank you Sara for your hospitality

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank arizonabubba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded January 14, 2020

Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you.  All of us at the Embassy Suites Flagstaff is committed to providing exceptional service and a clean, well-maintained facility for our guests.  It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence.  I look forward to sharing your review with my teammates. Have a great 2020

Sincere Thanks The Embassy Suites Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

We stay at this hotel every time we visit Flagstaff. The location is perfect for being downtown. There are a few places you can walk to, or take a short drive to the main strip. The breakfast and cocktail hour really add value to the hotel. Staff is friendly and helpful.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank CZubie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEspinozaHilton, Director of Sales at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded January 9, 2020

Thank you for the review and continue stay with us. We look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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