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“Pretty Good”

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Embassy Suites by Hilton Flagstaff
Ranked #11 of 63 Hotels in Flagstaff
Sanford, Florida
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pretty Good”
Reviewed April 8, 2014

This hotel had its high and lows. It was nice, but is starting to show signs of age in the furniture and finishes.

Highs:
Good location, close to the downtown restaurants.
Nice appearance on the outside
Manager's reception
Good Service
People at the buffet double dipping food.
Room Layout and dual flat screens
Great morning coffee

Lows:
Can hear through walls and into the hall with perfect clarity.
Line at the manager's reception was out into the lobby
Room furniture was very beat up
Lack of HD channels
Room furnishings and finishes were dated.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CABhimself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, April 9, 2014
Thank you for your great review. We appreciate that you were able to give us your honest feedback. We are continually making improvements in our hotel and we have many changes to come in the next 18 months. We hope that this visit does not deter you from staying with us in the future. We will be reviewing your comments and as always, take all comments from our guests very seriously.

We are striving each and every day to improve and we thank you for assisting us in this process. We look forward to your return visit should your travels bring you back to Flagstaff in the future.

Amy Todd
General Manager
Embassy Suites Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,420 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
Reviewed April 8, 2014

Great hotel! Room was nice, free breakfast was delicious. Heated pool and spa was my kids favorite thing about the trip. Every employee was very friendly. Close to alot of good restaurants and NAU campus. I would stay here again.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, April 9, 2014
Thank you for your great review. We are so pleased that you enjoyed the hotel and that your kids enjoyed our pool and spa. We hope it doesn't take too long for you to come and visit us again soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hatfield, Arkansas, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 6, 2014

Five of my friends and myself stopped by this hotel last night. We were road weary, it was late when we got in and we were treated wonderfully!!! They greeted us upon arriving, gave us rooms next to each other. The bar was still open when we got there, we were given a warm reception by the bartender and I'm pretty sure he stayed open later just for us. Breakfast was outstanding, at checkout we asked them to split the bill 6 ways, they were more than accommodating. The beds were comfortable and the rooms were more than adequate. It was a wonderful stay after a long and tiring road trip on the way to Las Vegas. If I'm ever in this area again, this is where I'll stay, no question!!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, April 8, 2014
Thank you for your fabulous review! We are so happy that you were pleased with the comfort and quality of our hotel and amenities. Our staff prides itself on being the friendliest in town and I am so proud to hear that you experienced everything as it should.

We look forward to seeing you again soon!

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
Level Contributor
12 reviews
Reviewed April 6, 2014

We stayed here after a day of skiing and then stayed again after visiting the Grand Canyon. Customer service was awesome and the breakfast was incredible. We loved the omelets, it was definitely worth the wait. The chef was amazing. The suite was rather small for the five of us and the rooms need to be renovated, but it was clean and quiet.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meannec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, April 8, 2014
Thank you so much for your great review. We are so happy you enjoyed your stay with us. We know it can be difficult to fit five adults in one room but I am glad that this won't deter you from staying with us in the future. Maybe next time you can get one of our larger suites to accomodate all five of you more comfortably.

We look forward to seeing you again soon!

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 6, 2014

I recently stayed at the Embassy suites 4-5-14. It was only a one night stay, for a trip to the Grand Canyon. The room itself was ok, a King Suite with 2 rooms. Although it was clean, the furniture was slightly shabby, scratched coffee table, and old bathroom floor and tub.

The reason I like to stay at Embassy Suites is because of the convenience of the onsite breakfast, including made to order omelets. The breakfast area is much too small for the amount of guests staying at the hotel. The organization and layout for getting your food is very inconvenient, as well as dirty tables, and no one to clear tables for waiting guests. Having to ask for the coffee and hot water to be filled... I mean it is breakfast time right? You would expect enough staff to keep things clean, filled, and moving.

The utensils and drink area is located behind the people waiting in line for omelets, very frustrating for both customers. No utensils for slicing bread or muffins (which were cold) to put in the toaster. Etc...etc...I won't stay at this particular Embassy Suites again.

Room Tip: Ask for a room in the back of the hotel, otherwise you will face the street and alot of traffic nois...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KR_azy19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, April 8, 2014
Thank you for your review. I am sorry to learn that your stay was anything less than excellent. We pride ourselves on being the cleanest and friendliest hotel in town and sometimes we fall short of even our own expectations. We have reviewed your comments with our entire management team and will do our absolute best to make corrections and improvements. We are continually making changes in our hotel and take your comments seriously.

Thank you for your time and we hope to earn another opportunity for your business in the future.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 4, 2014

My family really enjoyed staying here. Made to order breakfast with omelets, French toast and pancakes was great. The happy hour was good, too. Nice, quiet suite that fit the four of us comfortably. Staff were helpful and friendly.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fangerfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, April 8, 2014
Thank you so much for your great review. We are so pleased that you enjoyed the hotel suite and also our cooked to order breakfast. We hope to see you and your family again soon.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strasbourg, France
Level Contributor
70 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 3, 2014

We spent one night in this hotel end of March. Our general feeling is good although it looks like an old hotel which would need to be renovated. The cleanliness of the room was acceptable, the staff at the reception desk was efficient and smiling. We were slightly disappointed because there was no restaurant inside the hotel which is usually the case in this type of hotel. We had to go outside for diner which was not an issue, but after a long trip, we would have enjoyed to have a diner at the hotel. the breakfast was good with a lot of choices. it is likely that we would come back to this hotel as a second choice with a preference to another Flagstaff hotel from the Hilton chain hotels. All in all, this hotel remains a place to stay in Flagstaff.

Room Tip: would suggest to book a room in the back of the hotel
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, April 4, 2014
Thank you for your review. We are continually improving our hotel and we look forward to your return visit in the future to see such changes. We hope to earn another opportunity at your business the next time you are in Flagstaff.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Flagstaff

Property: Embassy Suites by Hilton Flagstaff
Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites

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