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“Great Hotel in Flagstaff-Better Service”

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Embassy Suites by Hilton Flagstaff
Ranked #12 of 65 Hotels in Flagstaff
Reviewed March 17, 2014

The customer service I received in Flagstaff Embassy Suites was top notch. Centrally located and it was a nice layover. Everyone was friendly and helpful. The Bartender was incredibly welcoming. We asked him where can we eat locally and he was quite knowledgeably of the area and best places to go.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded March 25, 2014

Thank you for your great review. We are so pleased that we exceeded your expectations. We strive every day for just this result. We hope to see you again soon.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,499)
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894 - 900 of 1,499 reviews

Reviewed March 16, 2014

Thank you for another fine experience with Embassy Suites. The staff and facility were excellent. We were happy to find this hotel. The staff were more than helpful with local information regarding Flagstaff.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Jon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded March 25, 2014

Thank you for your great review. We are so happy that you enjoyed the hotel and our amenities. We strive to provide the best service possible and we are so pleased to have exceeded your expectations.

We look forward to having you again as our guest.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

On the outside it appears a little weathered or dated but not on the inside. Very warm, clean and updated interior, great service, breakfast and happy hour. Just what you would expect from an E.S. Probably one of the better places to stay in Flagstaff with a very convenient location to whatever you're doing - skiing, site seeing etc.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Dale L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded March 17, 2014

Thank you for your great review of your recent stay with us. We are so pleased that you were happy with the hotel and our amenities. We look forward to your return visit.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

The staff went above and beyond to help us in any way they could. I can't rate them high enough! We had a terrible mix up with hotels.com, who we booked through. HDC got our reservations wrong and double billed us on top of it. Amy Todd, the manager at ES straightened the whole mess out and even called HDC and saw to it that we got our money refunded! I would definitely recommend this hotel. 10++++

Stayed: March 2014, traveled with family
Thank Sherry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded March 15, 2014

Thank you Sherry for your great review. It was our pleasure to assist you and make sure that your stay was as great as you expected. We hope to see you and your family again soon.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

This is an older facility but the furniture has been updated and everything is neat and clean. We appreciated having the separate bedroom in our suite so our little one could sleep while we stayed up and watched TV without disturbing him.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Cathi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded March 15, 2014

Thank you for your great review of your recent stay with us. We are so pleased that you enjoyed your two room suite and our hotel amenities. We look forward to seeing you again should your travels bring you back to Flagstaff.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

This stay was Perfect. Hotel was great, staff was very friendly and helpfull. The managers reception and complimentary breakfast were a real bonus. I would recomend this motel to everyone. Location is perfect for the Grand Canyon and many other adventures.

  • Stayed: March 2014, traveled with friends
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1  Thank Dan A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded March 15, 2014

Thank you for your great review of your recent stay with us. We are so happy to have exceeded your expectations and look forward to your return visit.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2014

The hotel is pretty dated and even the two room suites are very, very small. Popcorn ceiling, worm carpets and decor and I can't stress small enough. We are Hilton Honors Gold members and were not offered the upgrades or even the waters, snacks, extra points, etc that are part of the "perks." I don't care much but we stay in Hiltons for the perks some hotels are better than others are recognizing that. I'd say if you can get a cheap room great, if it's pricing out the same as other hotels I'd try something else.

  • Stayed: March 2014, traveled with family
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1  Thank saraheerichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded March 15, 2014

Thank you for your review of your recent visit with us. I am sorry that we did not deliver your waters prior to your arrival even though your Hilton Honors profile indicates your preference to be bonus points rather than amenities. We will be sure to note your account to give you both for your next visit.

We hope to earn another opportunity to earn your business for a future visit to Flagstaff.

Thank you for your time and understanding.

Amy Todd
General Manager
Embassy Suites Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Flagstaff

Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range: $149 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites

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