Booked 3 rooms for 4 nights. On check-in the desk staff were very friendly and helpful. At one point later that first night I asked if there was any fruit available for purchase at the small snack corner. There was none there, but more than one person offered to go find me something. Soon someone appeared with a few bananas and apples for us. No charge at all. How very helpful and accommodating. Every other time I was in the lobby I heard them helping other guests in a engaging and cheerful way. 5 stars for the desk staff here!
I wish the same was true for the cleanliness and care of the rooms. The rooms were a bit small for a suite. In the room I had right away I noticed that there was a nearly empty roll of toilet paper in the bathroom. Corners folded down looking nice, but nearly empty. It wasn't the worst thing I've seen in the bathroom, but still felt very out of place and seemed like a simple thing to change out to make the bathroom feel new and fresh for the next guest. Looking around the room I noticed the AC controls were filthy with some sort of black gummy residue. It could be cleaned off if tried, so I don't see why it wasn't. It appeared to have been dirty for some time. We were booked on the third floor which was always hot in the hallways and had a foul smell. The only way to describe it would be the smell of rotting meat. I noticed as we walked through the halls that there were many areas on different floors with bad smells. I think by the 3rd day the hotel tried to address the problem as we saw wall-mounted air fresheners that we didn't notice the first two nights.
Breakfast was top-notch each morning! The custom orders were great and the staff was terrific. There really was no need to stand in any line for food if you didn't want to, as there were plenty of food items in the buffet. Excellent coffee selection and the dining room wasn't over-crowded or sloppy as I've seen with some Embassy Suites in the past.
Great location! Close to grocery stores, parks, Lowell, and highway on-ramps. All-in-all I'd like to return here next time we book a trip to Flagstaff with our group.
- Official Description (provided by the hotel):
- Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more less
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- Also Known As:
- Embassy Suites Flagstaff Hotel Flagstaff
- Flagstaff Embassy Suites