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“Great staff, not a run of the mill Embassy” 4 of 5 stars
Review of Embassy Suites by Hilton Flagstaff

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Embassy Suites by Hilton Flagstaff
Ranked #12 of 63 Hotels in Flagstaff
Kansas City
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great staff, not a run of the mill Embassy”
4 of 5 stars Reviewed March 30, 2013

My family and I stayed here one night recently - I booked it on the fly and didn't pay attention to what the location looked like...I just assumed it was a standard Embassy Suites.

It's not -- but that's not necessarily a bad thing. The property is slightly dated -- I'm guessing this was some sort of business suite hotel before it was converted to an Embassy Suites. There's no big atrium and the rooms are set up a little differently than most other Embassy Suites. (We actually drove by it while trying to find it because it's not as tall as we were expecting -- so pay close attention!)

That said, the staff here was without a doubt the friendliest overall hotel staff I've experienced in the past several years. From the front desk to a random employee who offered to go fill our ice bucket when we asked where the ice machine was.

The location is great -- it's in downtown Flagstaff and there are plenty of places to eat (and/or drink) within walking distance.

I hate to repeat myself, but in this case I will: The staff was outstanding and this was a terrific visit! (I docked a star because there was no indoor pool and the rooms are just on the verge of being outdated.)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank justalittlecrazykc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,256 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
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san francisco
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 30, 2013

I stayed 4 nights right after the Xmas/New Years rush (when the hotel was, apparently, overrun and it was hard to get breakfast). By the time we arrived, all was quiet. We used it as a hopping point to ski at Snowbowl. It worked great and was a much better option than the ski lodge. The front desk staff was really helpful, especially the girl who used to be a snowboard instructor - she gave us great tips! It was a great stay.

Stayed January 2013, traveled with family
Helpful?
1 Thank sfbigdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 29, 2013

As everyone's already mentioned - Excellent Staff. Very very nice and pleasant right from our reception to checkout. I arrived from Phoenix with a headache and wanted to know where I could get Tylenol. They immediately gave me some for free. Not just that, one of the Staff members was thoughtful enough to ask me about my headache the next morning! Very pleased with the whole experience!

Great complimentary breakfast and Evening Manager's Reception. Our suite was great too. Very neat and clean, very comfortable. I think the location of the Hotel is great too. We went to the Lowell Observatory (less than 2 miles away!!!) twice during our visit. Other restaurants and department stores are pretty close by.

Had a great vacation. I'd definitely stay here in the future. Highly recommended!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
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    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sunder K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
3 of 5 stars Reviewed March 27, 2013

Very nice staff -- very heavy room doors and very thin walls.
Two bedroom suite was nice -- bedding was not ideal -- unless you like uncomfortable pillow cases - you won't be stumbling across egyptian cotton here - at any price.
Not sure if this hotel caters to large groups of kids, might just have been "lucky" listening to kids on my floor and third floor act like parent-less baffoons:(

Room Tip: Good luck - I have no idea!!!
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, April 15, 2013
First of all, thank you for your review of your past stay with us. We always appreciate hearing from our guests - including areas for improvement. I understand that the noise was an issue during your stay; while we do have overnight managers available during high traffic periods, we certainly do encourage, for guests comfort and safety, that they contact the front office so we can calm the issue. I apologize that your comfort was interrupted by other guests and I have shared your review with our entire team to ensure that this is not a problem in the future. I do hope the next time you return to the area you consider staying with us again.

Amy Todd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davis, California
1 review
5 of 5 stars Reviewed March 27, 2013

Rooms are clean and the staff is excellent! I travel about 50% of the time for my job and this is one of the best Embassy Suites I have ever stayed in. This was my second time staying here and I would definitely come back!

Room Tip: Arizona is a smoking state so if you are non-smoking make sure that you request a non-smoking room a...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
Thank HolzDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 26, 2013

The check in staff were awesome. Loved the free happy hour, the bartendars are fun. The maids were excellent. I loved the room and the complimentary breakfast was great. Anytime I needed something from the front desk they to. Care of my needs.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DocNet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Junction, CO
Level Contributor
128 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed March 25, 2013 via mobile

Desk staff were pleasant, efficient and helpful! Checked in was fast....no waiting. We has both a King Suite and a 2 bed Suite. Both rooms were clean and comfortable. Rooms are large and everything in working order.

Stayed March 2013, traveled with family
Helpful?
Thank lmullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Flagstaff

Property: Embassy Suites by Hilton Flagstaff
Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites

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