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Embassy Suites by Hilton Flagstaff
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Reviews (1,598)
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All reviewsmade to order breakfastevening receptiongrand canyonstarbucks coffeefree happy hourliving roomcomplimentary breakfastfree drinksnau campusbreakfast was excellentfront desk staffbeds were comfortableyogurtroad tripwilliesofasnow
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1,228 - 1,233 of 1,598 reviews
Reviewed February 19, 2013

We had such a great experience at this Embassy Suites that we will always stay when in town. The employees at the front desk were so helpful and friendly. Check in was a breeze. Nice, clean, comfortable accommodations. Enjoyed the complimentary happy hour in the evening and delicious breakfast. All staff was extremely friendly!

  • Stayed: February 2013, traveled with family
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Thank lheiman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

Whenever I am in Flagstaff, I ALWAYS stay at this Embassy Suites. The rooms are wonderfully comfortable, and the staff is caring and competent. The reception and breakfast make the price of the room well worth it. The location is convenient to just about everything Flag has to offer, and security is never an issue.

Room Tip: Higher floors have a better view
  • Stayed: February 2013, traveled on business
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Thank ofps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded February 20, 2013

Thank you so much for your feedback! I will be sure to pass along your compliments to the entire team! We pride ourselves on providing exemplary service so I am glad to see we achieved our goal! We look forward to ALWAYS exceeding your expectations whenever you are in Flagstaff!

We look forward to seeing you soon!

Amy Todd
General Manager
Embassy Suites Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

It had been 2 years since we last stayed here. The rooms and common spaces were nicely renovated. The changes to the layout of the Breakfast area make it so much more like a newer Embassy. Staff was the same helpful and courteous staff we've always encountered. Had read so many negative reviews, we almost didn't stay here again. Glad we did. Free wi-fi for Hilton Honors guests (all levels) made my day. Only downside was my bed was too soft and my back hurt for the next day.

  • Stayed: February 2013, traveled with family
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Thank 13milerunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded February 25, 2013

Thank you for your valuable feedback and fabulous review. We appreciate your honesty and loyalty.

We would love to have you as our guest the next time you are in Flagstaff.

Amy Todd
General Manager
Embassy Suites Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

We arrived at Embassy Suites after driving through the snow, one dark night. It was as being at home. The girl at the front desk was very gentle and nice. The same for the young man there. The room was ready and all the information we asked for was given with a kind smile.
The room itself was OK but our deception was te kitchenette:no fork, no knife, noo spoon there. Not even one. Just the microwave. Drawers there were rather dirty. This is the only down we can point.
Breakfast was nice and the location is very convenient to continue driving towards our next destination.

  • Stayed: February 2013, traveled with family
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Thank AndreaF_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded February 12, 2013

Thank you for your feedback. We are glad you chose our hotel during your stay in our area and we apologize for the problems you encountered. Although it may appear to be a kitchenette, we do not provide any plating or utensils in any Embassy Suites Hotel. However, if you let us know of your needs prior to arrival, we will be sure to add those items in your suite for your convenience on your next visit. We assure you that if you give us another opportunity, you won't be disappointed in the future.


Amy Todd
General Manager
Embassy Suites Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

The people were very kind and helpful. The room was clean and did not smell. The breakfast was well worth the price of the stay. We could have stayed at a cheaper location but chose this hotel because of the free breakfast. We will definately stay here again. Great Place

  • Stayed: February 2013, traveled with family
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Thank kathleenCareyAviles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded February 25, 2013

Thank you for your fabulous review! We value your feedback and loyalty.
Please let us know when you will be back in the area as we would love to have you stay with us again.

Amy Todd
General Manager
Embassy Suites Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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