Run and run fast!!! This hotel should not have the Embassy Suites name. I think that is the only way they are getting people to stay there. The hotel is very run down, musty and smells of smoke. The rooms are beat up looking as well but that is not the worst part. I went down to the breakfast to grab food for my kids and the tables were crawling with DOZENS of ants, it was so disgusting. They were all over everything and yes I mean including the food. Their little clear cabinets the hold bread, bagels and pasteries was covered with them. I have tried taking up this issues with their manager as soon as we returned home and she just acts likes it is my problem. I could not get out of this place soon enough. I would have taken it up with the manger then but I had three hungry little kids that wanted to go it and I just wanted to get out of there. I contacted the hotel as soon as I returned home (within one week) It is definitly not a customer first hotel, I am just appalled at the way their manager has treated me. My kids even asked me why were staying in a hotel "like this". This is not the upper end hotel as described. I would keep looking you can find far nicer ones in the area. Keep driving you will be glad you did!!! Hope this helps someone!!
- Official Description (provided by the hotel):
- Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more less
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- Also Known As:
- Embassy Suites Flagstaff Hotel Flagstaff
- Flagstaff Embassy Suites