I am a business traveler who logs 150 nights per year and has been regular customer at this property since before Hilton purchased it and turned it into an Embassy Suites.
It is like watching an old friend die from CANCER to see the significant decline in customer service and poor condition of the property. My family and friends have stayed at this Embassy Suites for over 15 years and have had many good memories at this place.
The manager's reception and free breakfast used to be a decent value: NOT now compared to other suite hotels that give more with better quality for less money. The rooms used to be fresh with clean carpets: NOT now, broken furniture in the last two rooms I stayed in, broken TV and remotes with dead battery's, and just plain dirty. There are newer cleaner properties within walking distance.
Finally, there where pleasant staff at the front desk. However, the Director of Sales and the Head of Housekeeping both lacked maturity and professionalism, exhibiting a bad attitude with multiple issues over our last few stays. Serious problems for this property.
On a good note: We found another/different/newer property that is less expense with exceptional customer service for our frequent trips to Flagstaff.
Pros: Free breakfast, Close restaurants, location
Cons: Noisy, leadership immature - poor customer service, old run down property, poor value
- Official Description (provided by the hotel):
- Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more less
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- Also Known As:
- Embassy Suites Flagstaff Hotel Flagstaff
- Flagstaff Embassy Suites