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Best Western Pony Soldier Inn & Suites
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All reviewsbest westernsseparate buildingwestern hotelsfull bathroomsfamily suitegrand canyonbreakfast roomolder facilitytrain trackshistoric routelight sleeperparking lotyogurtbiscuits and gravybed was comfortablewould stay here againnice stay
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933 - 938 of 1,400 reviews
Reviewed January 23, 2014

I'm definitely returning to this hotel when I come back to Flagstaff! The staff is very friendly and extremely professional. The accommodations are quite nice (especially the King suite with 2 bathrooms) and better yet, they are dog/pet friendly. It's located just minutes away from downtown where you can find local breweries, exquisite local shopping, the perfect cup of coffee, and divine dining. BW Pony Soldier Inn is the right spot to put your feet up in relaxation.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2014

We were so pleased with our stay here. Better than expected for the money! Our dogs were welcome for a flat rate of $20. The room is not huge, but had a small table and chairs and a decent amount of floor room for our dogs to enjoy.

The shower was hot and the bed was comfy. We stayed on the second floor at the back of the hotel and never were bothered by the passing trains. Just FYI the policy here is to call animal control if you leave your barking pet in the room, not a problem for us, but if ou have a happy pet, better to keep them with you to avoid any traumatic situations!

Also, good wi-fi and free breakfast ;)

  • Stayed: January 2014, traveled as a couple
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Thank Aly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

OK-staff very friendly and accommodating.. We don't like artificial eggs - otherwise breakfast was good and adequate. Not a fan of slidding glass doors to bathroom but doesn't appear to be much which can change that - easy to put up with it.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this reviewResponded February 25, 2014

Thank you for your review. I am happy to hear you found our staff to be friendly and accommodating.

Our scrambled eggs are not artificial. They are pre-cooked as many hotels use, and are heated in the microwave before being transferred to the heated holding pan.

As far as the sliding bathroom door, some guests love them, others not so much.

Thanks again for your comments,

Scott Grams
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2014

We strayed here since they allow dogs. They have a dedicated doggie exercise area and bags are provided. The area had not been cleaned and we asked staff to clean it particularly since we paid a $20 fee. The area was not cleaned during our stay and staff credited the $20. As far as location of the room....they put pet owners at the far end and that's good from a no car or train traffic perspective. The motel location is fairly near I40 and old 66. You'll want to be at least 3 rooms from the ice machine which is just inside the side entrance to the corridor rooms. A luggage cart is waiting for you. Avoid first floor too.

Room Tip: Ask for a room at least 3 rooms from ice machine. First floor hears upstairs footfalls!
  • Stayed: January 2014, traveled with family
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

We have stayed at this Best Western several times in the past years, and they have been remodeling rooms and upgrading all the time. This keeps it a reasonable place to stay, and gives very good accommodations. We will return!

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western
Thank Marykw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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