We booked a room at this property through Hotels.com last month. We selected the Travelodge because we were travelling with two dogs, and it was the highest rated "pet friendly" property in the Flagstaff area. To be fair, "pet friendly" properties are almost always dumps, so I did not have high expectations. Unfortunately, I believe i did not set the bar low enough.
First of all, it was almost impossible to find the property when we arrived in Flagstaff at 11pm. Although the address is on East Route 66, GPS does not recognize the address (I even called the hotel for an alternate address or directions, and the front desk clerk confirmed that there is no way to map to the property). I followed the directions given to me by the front desk clerk, and still drove past the property twice because the Travelodge sign was merely a poster that was tacked over the property's previous neon sign and was difficult to see.
When we finally arrived at the hotel, I almost drove away. The "lobby" was an empty white room that almost looked abandoned. As a woman travelling with a small child and two dogs (my husband was driving a separate car and started the journey several hours after me, so wound up stopping in a different city for the night), I felt very unsafe checking in. The front desk clerk was not wearing a uniform or any kind of identification to confirm that he was a Travelodge employee, and it was not until his wife joined him at the front desk that I had any confidence whatsoever that this was truly a Travelodge franchise property.
They assigned me to a room on the 2nd floor, and the manager's wife followed me to the stairs to inform me that I would have to carry my two dogs up the (outside corridor) stairs to insure that my dogs would not fall through the openings in the steps. I made three trips up the stairs with my child, our dogs and all of our possessions because I was afraid to leave anything in the car.
Once I had transported everything into our assigned room, I realized that the room had not been cleaned. Sheets were piled up on the dresser, all the trashcans were full and there was garbage on the tables. I called down to the front desk and was assigned a new room.
The new room was not dirty, but was also not very nice. The television didn't work, and I would not allow my son to take off his shoes for fear of what was on the (very stained) carpets. My dogs spent so much time running around the room sniffing out evidence of previous canine occupants that I finally had to lock them in the bathroom for the night. It did not make for a pleasant evening.
This property is in desperate need of Travelodge signage, renovation and improved housekeeping staff. Overall, I think the Travelodge brand offers decent value and quality, and this hotel does the entire brand a disservice. This property would not seem as scary if the owners spent some money to bring it up to Travelodge brand standards.
- Official Description (provided by the hotel):
- The Travelodge is located on Historic Route 66. We are conveniently located about one half mile from Historic Down Town Flagstaff. The hotel offers the Travelodge Bear Bites breakfast complimentary every morning from 6 A.M. To 9 A.M. All of the rooms are equipped with a refrigerator, microwave, and coffee maker. The hotel is about an hour and a half drive from the Grand Canyon. ... more less
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- Also Known As:
- Kings Hotel Flagstaff
- Flagstaff Best Western