We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location in "Flag"” 4 of 5 bubbles
Review of Drury Inn & Suites Flagstaff

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Drury Inn & Suites Flagstaff
Ranked #3 of 63 Hotels in Flagstaff
Certificate of Excellence
Arlington
Level Contributor
142 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great location in "Flag"”
4 of 5 bubbles Reviewed August 19, 2014

Checked into upper floor room as requested; front desk staff efficient, friendly; location is excellent: walk across street into NAU campus, or several blocks into town to shops, galleries, brew pubs, restaurants, and more. Breakfast is one of the best for a mid-priced chain: variety of hot and cold choices. Late afternoon reception also offers variety of hot (chicken wings) and cold (raw veggies) foods and chips with dips, plus drinks, including beer and wine. This Drury seemed a bit tired this trip: hallway carpet needed vacuuming; bed was beginning to sag; bathroom needed a thorough polishing. Staff is encouraged to continue to set expectations for guests with their pets. Being greeted by a large unleashed dog bounding down from the second floor to first was startling.

Room Tip: Ask for upper floor, away from road noise and lobby noise.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DS1Arlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,094 reviews from our community

Traveler rating
    619
    323
    93
    34
    25
See reviews for
459
343
46
103
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Minnesota
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 18, 2014

Flagstaff is not a very big town, and it has a lot of tourists in the summer. So, there are a lot of hotels that I saw on this site that did not look at all like their pictures in real life. Drury Inn does! it's close to several restaurants, not too far from a Wal-Mart and Target, and is easy to access from the highway. We used it as a jump start for the Grand Canyon, which was perfect. The room was very quiet and we enjoyed the pool and hot tub in the evening. Breakfast was great and plentiful the entire time. My only worrisome thing was that when we arrived, the doors were locked and we had to use a courtesy phone to call the desk to have them buzz us in. Unfortunately, the courtesy phone didn't work! So, I had to call the hotel with my cell phone. Hopefully, that was fixed after that night. Don't let that stop you from staying here!

Room Tip: If you get a room by the elevator, they are shaped in a kind of triangle and appear larger than othe...
See more room tips
  • Stayed August 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kate8976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed August 18, 2014

The rooms are brown and kind of shabby, though plesantly large with kitchenettes and balconies. Lots of hair in the bathroom and a grimy shower curtain.I felt a little like I was on the set of a Coen Brother's movie.

Breakfast came on paper plates, with plastic cutlery. If I'd paid $80 I would have been happy, but the room rate was more than double that and apart from a smaller room, I think I'd have done better by staying in a cheap hotel and getting breakfast at a local diner.

  • Stayed August 2014, traveled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Flagstaff, responded to this review, August 21, 2014
Thank you for taking the time to share your feedback. I am happy to announce that we will be doing a room renovation in the first quarter of 2015, which will hopefully address the some of the "brown" issues you mentioned. With that said, many hotels in Flagstaff use browns, greens and oranges in their décor color scheme to go with the Arizona mountain/Grand Canyon theme of the area. As far as the cleanliness issues, this is not acceptable to us, and we sincerely apologize for the bathroom cleanliness that you experienced. We will share your comments with our housekeeping team to help improve our service. Thanks for staying with us. We hope you will give us another try.

Sincerely,
Jeff Theiss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff
1 review
5 of 5 bubbles Reviewed August 9, 2014

We had a ste with 2 qn beds in bdrm and pull out couch in lvngrm. This is the 1st hotel we've been able to leave the pull out couch open the entire time. The room was wide enough to do that. Nice bthrm too.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Joann V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rogers, Arkansas
Level Contributor
121 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed August 9, 2014

Drury in Flagstaff was another great stay at a good hotel. We checked in after the "kick-back" but the front desk personnel had recommendations for dinner close by. The parking garage provided off street parking. This hotel is at the edge of a university, but on a main street in Flagstaff. The staff we interacted with were friendly and professional. The family enjoyed the breakfast the next morning.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank seeker1866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 8, 2014

We spent one night at the Drury recently, just a stop to sleep on a road trip across country. We were using points. The lobby area clean and clerk helpful. First room they placed us in was on the 4th floor.Hallway was musty and had a bad odor. Our room had a broken thermastat and smelled worse so we asked to be moved. The 5th floor was noticeably cleaner- less dusty and less dingy. This room had a broken lamp and mildewed window sill. Otherwise the room was clean and the beds were newer and comfortable. Staff is super nice. Very close to the College.

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank ReallySadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Flagstaff, responded to this review, August 12, 2014
Thank you for taking the time to share your feedback. I sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. The items you mentioned are not acceptable to us and will be reviewed with our team. I would welcome the opportunity to discuss this with you further. If you have a minute and would please contact me at the hotel at 928-773-4900, and let us know what room you stayed in, that would be very helpful. Our goal is to exceed our guests’ expectations, and we apologize again that this did not happen this time.

We truly appreciate your business, and hope that you will give us another opportunity to serve your lodging needs and deliver an outstanding guest experience.

Sincerely,
Jeff Theiss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fogelsville, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 7, 2014

This was my first stay at Drury Inn and my first visit to Flagstaff. What an exceptional experience! I would highly recommend this hotel. From the pre visit reservation process to check out, well done!

  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank rmusselman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Flagstaff hotels
2.0 mi away
Little America Hotel Flagstaff
4.5 mi away
Sonesta ES Suites Flagstaff
0.8 mi away
DoubleTree by Hilton Hotel Flagstaff
Show Prices
Show Prices
Show Prices
0.3 mi away
Embassy Suites by Hilton Flagstaff
1.1 mi away
Hilton Garden Inn Flagstaff
1.2 mi away
Comfort Inn Flagstaff
Comfort Inn Flagstaff
#6 of 63 in Flagstaff
4.0 of 5 bubbles 947 reviews
Show Prices
Show Prices
Show Prices

Been to Drury Inn & Suites Flagstaff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Drury Inn & Suites Flagstaff

Property: Drury Inn & Suites Flagstaff
Address: 300 S Milton Rd, Flagstaff, AZ 86001-6259
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Flagstaff
#4 Romantic Hotel in Flagstaff
#7 Business Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Drury Inn & Suites Flagstaff 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. This hotel is one of Mother Nature’s favorites. LEED Silver Certified, the Drury Inn & Suites of Flagstaff has many environmentally-friendly features, including solar panels and recycled water systems. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Drury Hotels Company, LLC, Priceline and Travelocity so you can book your Drury Inn & Suites Flagstaff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Drury Inn And Suites Flagstaff
Drury Inn & Suites Flagstaff Hotel Flagstaff
Drury Inn Flagstaff
Drury Inn Hotel Flagstaff

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing