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“Sets standard for moderate price hotels ” 5 of 5 bubbles
Review of Drury Inn & Suites Flagstaff

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Drury Inn & Suites Flagstaff
Ranked #3 of 63 Hotels in Flagstaff
Certificate of Excellence
London
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Sets standard for moderate price hotels ”
5 of 5 bubbles Reviewed December 21, 2013 via mobile

Why am I giving the Drury Inn five stars? Not because it is equivalent to the Four Seasons, but because I think it blows away it competition in the moderately priced hotel market. In that category, it might be the best such hotel I have stayed in around the world. Such a surprise for this little town.

What was so good?

- Very large, modern rooms.
- in the centre of town; short walk to bars and restaurants.
- friendly staff.
- awesome free breakfast. Did someone say waffle machine?

- FREE BEER. Yes, you read that correctly. Free beer (and I think a few other choices) in the early evening. There was a limit per person but they were nice little looseners for my friends and I for the evening.

- And all at a very reasonable price.

I wouldn't think about staying anywhere else in Flagstaff.

Stayed October 2013, traveled with friends
Helpful?
2 Thank TheGreatRonando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed December 18, 2013 via mobile

There has been a dog barking for the past 3 hours in a room vacant from their owners. Spoke to Jessica multiple times and was given the response of "don't kill the messenger, it's not my fault the dogs barking..sweet dreams.."

Really?!?!

Because there has been zero attempt at a resolution for a handful of guests who haven't been able to sleep for the past 3 hours because of this dog, I figured I'd ask Jessica for a box fan to drown out the barking...this time response was, "listen, I'm the only one working and I'm pretty sure we don't have any fans"..I asked, "you're pretty sure you don't have fans or do you not have any?"..she replied, "yeah, we don't have any."

Again, really?!?! What a joke of an attempt at customer service. Better yet, talk about an absolute customer disservice.

Drury Inn, I suggest you quickly get your act together. Every employee should learn to take ownership of any issue. Excuses only get you so far.

Stayed December 2013, traveled with family
Helpful?
3 Thank Logan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Flagstaff, responded to this review, December 30, 2013
Thank you for letting us know about the poor customer service you experienced during your stay. While the barking dog was a difficult situation to manage, there could have been better communication and service provided by the team member. Our goal is to provide all guests with great service both day and night, so we will be sure to follow up with our team member about your experience. I'm hoping we had a chance to speak with you directly about this situation the next morning at check-out. We like to try to resolve issues with our guests before they leave the hotel. If not, please contact the hotel directly at 928-773-4900 and ask to speak to a manager to discuss further. Thanks again for letting us know and I look forward to hearing from you.
Jeff T.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
145 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed December 14, 2013 via mobile

This was the most expensive of our American hotels (outside of Yosemite) at $135 including taxes for two adults and a 17 year old but boy is that still cheap. When you take into consideration all the free 'extras' this hotel is fabulous and an absolute bargain.

Check in was quick, friendly and easy. Our room was large, clean, modern, comfortable and the bathroom was enormous. The beds were extremely comfortable with great pillows. There was a fridge and microwave in the room even though we didn't use them.

It's the extras that make this hotel so great. There was a popcorn machine in the lobby that had freshly popped corn for guests to enjoy from 3pm to 10pm. At 5.30pm to 7pm they served free drinks (3per adult) including cocktails! The lady serving them was friendly and made them fresh. There were also 'snacks' that were good enough to save us going out for dinner - baked potato, chili, fried chicken tenderloins, hotdogs, nachos, fruit, vegetable sticks, salad and nibbles. There was free soft drink for the kids as well. Take into consideration the three of us ate dinner for free and enjoyed a few drinks and this was a bargain hotel.

The only thing that was a downer was hearing kids running in the halls on the level above (think that was the noise) and limited parking at front of hotel. Plenty of parking in a multistory park close by though. Would ask for the top floor if staying again.

All in all this was the best hotel we've stayed in in the USA and we've tried a few different chains.

Stayed December 2013, traveled with family
Helpful?
Thank tsutt35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 13, 2013

First time visitors to this hotel, glad we stayed there, after driving in through the snow the fire was welcoming staff very helpful and friendly. Would definitely stay here again and would advise anyone looking for a nice welcoming friendly hotel to stay here.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thepitts4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed December 11, 2013

Nice and modern, next to the university and congress center. Free 'happy hour' drinks and a short walk to many dining options downtown. A small minus are the few parking spaces in front of the hotel and having to use the congress center parking.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TokyoB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midwest
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

This was a great hotel. Having never stayed in a Drury Inn & Suites before we weren't sure what to expect but we were very pleased. This hotel is pet friendly and that was the main reason we picked it but it was much more than that. It was a good value, in a nice location, the rooms were spacious, the bathroom was nice, the (free) food was good, and it was very comfortable. We would definitely stay here again if we're ever back in Flagstaff.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 4Meows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 2, 2013

This is the 2nd time we've stayed at this particular Drury. We came back because they are pet friendly, they offer great room deals, have a full breakfast and a "happy hour" type meal after 5p, including 2 alcoholic drinks for adults per night. The rooms are clean, service is great, the bathrooms are immaculate and the location is perfect. Plenty of restuarants, shops and breweries within walking distance. They have an indoor pool, a fireplace and are near the university. Will be returning again.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Flagstaff

Property: Drury Inn & Suites Flagstaff
Address: 300 S Milton Rd, Flagstaff, AZ 86001-6259
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Flagstaff
#4 Romantic Hotel in Flagstaff
#7 Business Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Drury Inn & Suites Flagstaff 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. This hotel is one of Mother Nature’s favorites. LEED Silver Certified, the Drury Inn & Suites of Flagstaff has many environmentally-friendly features, including solar panels and recycled water systems. ... more   less 
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Also Known As:
Drury Inn And Suites Flagstaff
Drury Inn & Suites Flagstaff Hotel Flagstaff
Drury Inn Flagstaff
Drury Inn Hotel Flagstaff

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