We went for Thanksgiving dinner. When we arrived ten minutes prior to our 6:30 reservation, they were slammed. Okay, I get that; it’s Thanksgiving. But the entry way is the size of a closet and there was no place to stand. You could hardly get to the hostess (who was pretty useless, by the way). They had a nice patio and porch with heaters and tables, but none of the heaters were lit. It was impossible to sit on the because the tables and floor area were stacked with stuff—supplies, racks of glasses (were they going to use those for service?)—as if they didn’t have enough storage in the restaurant. When you have 20 or more people standing around and crammed into a five by eight lobby, why not make a welcoming area for people to wait? When we told the hostess our reservation was at 6:30, she said she couldn’t find it, but that it didn’t matter. At this point we saw that dinner was a buffet. The menu posted on the website did not say dinner was a buffet. It had a number of choices for appetizer, entrée and dessert and I assumed you would get to choose your appetizer, entrée, etc. My bad, but we would not have come if I knew dinner was buffet style. When we were seated at 6:45 (the hostess asked “do you want to eat here or not?), I began to wonder if there was wait staff or if we were just supposed to go through the buffet. Finally, someone came by and we got up to go through the line. There were no plates; a customer in line said “there are a stack over there” (about ten feet away). We didn’t get past the limp green salad, spinach salad with hunks of egg (and I mean hunks), before deciding to leave. When I looked down the line, several chafing dishes were nearly empty. Our son, who is in the restaurant business, said he was turned off immediately after looking into the kitchen. They were stacking prepared food on the counter right in the entry way where tons of people were standing. I could have reached over to take a bite. I understand the unexpected can occur, but I am always amazed by restaurants that are totally overwhelmed by a busy night (however, bad service seems to be a theme here if you read other reviews). If a restaurant is going to be open for a holiday, they should make sure they have enough staff to handle patrons and space reservations are far enough apart. I can’t now and probably won’t ever be able to review the food. We won’t be back, which is a shame because we were really looking forward to dining here.
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