This is the second time I have had Cyndie's pizza. The first time was awesome, I literally felt the pizza was so good that I would not continue ordering from corporate pizza establishments. However, this second time was a very unfortunate experience that resulted in undercooked pizza (raw dough) and soggy lettuce dowsed in caesar dressing. My roommate and I tried to be optimistic, but the pizza was so undercooked that the toppings slid right off the pizza and it was impossible to eat without utensils. I called and spoke to a women on the phone who was fairly unprofessional. I explained the situation and was told we could have a new pizza, but the pizza delivery service takes over 60 minutes. I politely asked for a refund after explaining how this was a disappointment after the excellent experience we had the first time. I was told that my card would be refunded, but the delivery driver would need to pick up the raw pizza. I had no problem with the pizza being picked up. Unfortunately, this experience became even worse after waiting over an hour and the pizza still had not been picked up. I attempted to call the restaurant back to find out if the pizza was going to be picked up still, but there was no answer. I waited 10 minutes and called back with my roommates phone (assuming they had caller ID and were ignoring my call on purpose). Low and behold.. with a different phone number, the woman answered. I asked if the pizza was going to be picked up still, and I was told they were busy and to put it on the porch. Overall this was a two hour debacle that resulted in wasted time on my part. I'm extremely dissatisfied with their service. I work in the restaurant industry and I would never ask to come pick up a to go order if a customer was dissatisfied, you take the customers word. I would think twice, maybe even three times before order from this restaurant. However, the dominos we ordered after our Cyndie's debacle was delicious, delivered promptly within 30 minutes. Thanks Cyndie's, your restaurant is the reason people choose to not eat local..
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