Yes, the latte was delicious, as was the breakfast (scrambled eggs with veggies), but the thing that really impressed me was the staff. I visited there before dawn on a sub-freezing morning in early December, having just gotten off an Amtrak train. Macy's is a few blocks from the train station and I needed a place to get a coffee while waiting for sunup and a slight warm-up before continuing my trip on rural, possibly icy roads. I asked the guy behind the counter the best way to get to the road I was looking for. He thought about it a few seconds, then said, "I'll bring out the directions to your table in a few minutes." He did. He had taken the time to actually write the directions on a piece of paper, step by step, clearly and completely. And much clearer than my phone directions. I appreciated that so much. All the staff members on that early morning were pleasant, the service was quick and, like I said, coffee and breakfast were delicious. I will definitely come back next time I'm in Flagstaff.