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“Poor sevvice”

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Americas Best Value Inn and Suites - Flagstaff
Ranked #43 of 66 Hotels in Flagstaff
Reviewed May 24, 2013

We have stayed in ABV in various othe locations but this property desperately needs to be updated and staff need customer service training. Check in was fine. Room was okay but very dated and certainly needed refurbishment. We were booked in for three nights and glad we didn't have to spend much time in the room other than for sleeping and showering. We asked three times for an iron and ironing board and in the end were told we would have to collect it from the lobby. Web site advertises iron and ironing board! Surely this is not customer service. On the last day the lady on the desk said that she didn't hear our request. That was probably because she had a phone stuck in her ear and it was more important to listen to her phone rather than the people who were paying good money to stay in the motel. Avoid this motel and pay a bit extra for better service.

Room Tip: Try a different motel who will give better service.
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  • Stayed: May 2013, traveled as a couple
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1  Thank kerry w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVI_Flagstaff_East, Manager at Americas Best Value Inn and Suites - Flagstaff, responded to this reviewResponded August 2, 2013

Dear valued customer,
I would like to apologize for the misunderstanding with the ironing board and there is no reason it couldn't of been brought up to your room. We are working on modernizing our rooms for the new season and hope you come to see them.
Jillian

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79 - 85 of 131 reviews

Reviewed May 19, 2013

Not sure how this place gets 4 or 5 out of 5 stars. Must not have gotten our room, that's for sure. I know it's a cheaper motel, but come on. I have resisted America's Best Value Inn in the past because I was pretty sure what they were like. I decided to stay here because everything else in Flagstaff was so expensive. Turns out I was right about them. Should have paid more and slept somewhere else. Train is close and very loud. Room was not dirty I guess, but sure felt that way.
towels were absolutely the thinnest I have encountered at any motel and I've been to a lot of them. Toilet paper is see through variety. NO SMOKE ALARM in the room. It has been taken out and never replaced. Naked guy sitting in his car at the foot of the stairs next morning. We did not feel safe and barely slept. We did not get the room with the flat screen TV. It must have been in one of the downstairs rooms. Motel is pet friendly and that's about all the friendly they are. Will never stay here again or at any of the other America's Best Value Inns. Learned my lesson.

Room Tip: To choose a good room, go somewhere else.
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  • Stayed: May 2013, traveled as a couple
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1  Thank g3times
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abviflagstaffe, Webmaster at Americas Best Value Inn and Suites - Flagstaff, responded to this reviewResponded March 13, 2014

Dear Guest,

Thank you for providing feedback about your stay with us. I apologize that your room did not completely meet your needs. We have significantly improved many aspects of the property since your stay, and I hope you’ll stop in and see how we’ve changed for the better. We offer a great combination of value and service now. I’m sorry we couldn’t have done a better job for you during your stay.

Sincerely,
Hotel Manager.

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Reviewed May 17, 2013

The hotel is really better from inside than it looks like on "professional" photos posted here. However, nothing special. This is a regular US motel, likely not the best on in Flafstuff, but definitely not the worst one.

  • Stayed: April 2013, traveled as a couple
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2  Thank Sonic1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abviflagstaffe, Webmaster at Americas Best Value Inn and Suites - Flagstaff, responded to this reviewResponded March 13, 2014

Dear Guest,

Thanks for commenting about our property. I’m glad to hear that you found our property even nicer than our photos convey. Maybe it’s time to get some new photos done since we are working every day to improve the quality of this hotel. I sincerely appreciate you taking the time to comment on this property, and I hope we can serve you again if you ever visit this part of the United States again.

Sincerely,
Hotel Manager.

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Reviewed May 2, 2013

A great motel in Flagstaff. Right on Route 66 close to all the main highways, the America's Best Value Inn was the perfect place for our travel weary family of six. Each lovely comfortable room has a small fridge and two double beds. We felt safe. The staff were friendly and hard working.

Go to the Black Bart's Steakhouse nearby and be entertained, as never before, by the talented singing servers. Located in a strange trailer park neighborhood, but inside you will have an amazing meal with entertainment. Plan to visit the famous Flagstaff observatory to see the Lowell telescope, the moon, Jupiter and Saturn. Go to the Meteor Crater, 30 mins east of Flagstaff for a wonderful education in meteors.

Best of all, visit the Grand Canyon. Southern view, catch the many shuttles and see all of the highlights in comfort. If you are traveling from Las Vegas, you can drive around the Hoover Dam a bit, on the way to Flagstaff.

We also stayed at the America's Best Value Inn in Las Vegas, before and after the Flagstaff trip. It is located across from the MGM, beside Hooters, very close to the airport and within walking distance to the strip and the monorail. You couldn't ask for a better, low price place to stay in Vegas. It had the hottest hot tub ever!

Room Tip: It was easier having a ground floor room, close to the location on the rental van. It would also be...
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  • Stayed: April 2013, traveled with family
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1  Thank floss3xwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

Large comfortable room with 2 large beds and Flat screen TV. En-Suite bath/shower with W.C. was all very clean. We didn't have breakfast as we wanted to eat at the Galaxy Diner (well worth a visit) before heading off to the Californian Mountains. We would not hesitate in staying here again. Excellent value if you had to pay double the money!

  • Stayed: April 2013, traveled as a couple
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1  Thank JesterAFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013 via mobile

During a late night drive on I40, we were exhausted and started looking for a pet friendly (2 dogs and a cat) hotel room. Other criteria was non smoking and as fragrance free as we could find.
After checking everything in Seligman, we drove on to Flagstaff. Our first stop was ABV. They allowed pets, ours stay in kennels when in a hotel room, and was a great price. It was a surprise that the room was mostly fragrance free and didn't reek of perfume products.
The room was clean and comfortable. The hotel staff was friendly and accommodating.

  • Stayed: December 2012
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Thank gcwalklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013 via mobile

This motel was recently updated, and I found it to be clean and comfortable. It's fairly quiet except for some train noise. Room had an HBO guide but I couldn't find it on the TV. Free wifi is advertised but I didn't try it. TV was old style type but it worked fine. Good array of cable channels. Got a 10% discount at check in because I had a coupon for another place with same name which closed. For about $33, this place did the trick. Not fancy but functional. Good place for the budget minded. Recommended. Peace. Esteban

  • Stayed: January 2013
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1  Thank Estebanphd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn and Suites - Flagstaff

Address: 1990 E Route 66, Flagstaff, AZ 86004-5126
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #43 of 66 Hotels in Flagstaff
Price Range: $40 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn and Suites - Flagstaff 2*
Number of rooms: 30
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Also Known As:
Best Value Hotel Flagstaff

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