We have stayed in ABV in various othe locations but this property desperately needs to be updated and staff need customer service training. Check in was fine. Room was okay but very dated and certainly needed refurbishment. We were booked in for three nights and glad we didn't have to spend much time in the room other than for sleeping and showering. We asked three times for an iron and ironing board and in the end were told we would have to collect it from the lobby. Web site advertises iron and ironing board! Surely this is not customer service. On the last day the lady on the desk said that she didn't hear our request. That was probably because she had a phone stuck in her ear and it was more important to listen to her phone rather than the people who were paying good money to stay in the motel. Avoid this motel and pay a bit extra for better service.
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- Also Known As:
- Best Value Hotel Flagstaff