We were looking forward to visiting NAU and their art museum for the first time. We got the times of the museum on the college's website, as well as a map and parking directions for the museum (park in the assigned spaces tnen go in an get the parking pass at the museum).
The students we met were very helpful in giving us directions--we parked in the museum spaces, went into the wrong building but students helped us to the correct building (the grand 1899 Old Main), found the museum which had a sign that it was closed that day. We were disappointed but did see their great RC Gorman sculpture. When we returned to the car we found that in the short time we were there, we had gotten a ticket for parking illegally! Obviously very angry, I called the parking department to complain that they did not follow their own procedures. He was very pleasant but told me I could appeal online which I said I would not do but he could resolve the issue for me.
Too bad this incident left a bad taste. NAU has a beautiful campus, a long history of education and friendly, helpful students. I am not sure I would return there.
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