Just like someone else in these reviews my reservation was LOST! I even had a conformation number but he said he couldn't find it and they didn't have any rooms available except one with one bed I needed two. I had even held it with a credit card number, he was just like oh well, there is nothing I can do for you. I had read about the lost reservation before but thought oh it was probably a fluke thing and gave them a try but then when it happened to me too I think it is a normal habit with them. I stayed at 8 different hotels and I didn't have a problem with reservations at any of the others at all. We had been driving for about 11 hours or so when I found out that they didn't have my reservation and I had called one hour before to tell them I was comming in late, gave them my name, made sure someone would be at the desk to check in and they were like yes there would be, and asked if I had reservations I said yes and gave them my name and they were like ok, yes someone will be at the desk. Then my mom calls and they act like they don't have a clue who she is talking about checking to see if we had arrived yet (instead of using my cell minutes) but when they didn't know who she was talking about she called us and said you might want to check on this I said I just talked to them an hour ago and they said it was fine. I called them back and they acted like they didn't have a clue and had nothing on me at all. We ended up driving about 13 hours that day it was between 10:00 and 11:00 p.m. when we found a place to stay, it was AWFUL. I was very disappointed, and I would be think twice before booking with this place, I thought since I got the conformation number & gave them a credit card number that everything would be ok but that isn't good enough, they still won't save the room for you. :( BEWARE!!!!!!!!!!!!
- Official Description (provided by the hotel):
- AAA approved features all new rooms with 46 inch or 40 inch LCD/Plasma TV, microwave, fridge and coffee pot, free continental breakfast, located across from Northern Arizona University and just 3 blocks from historical downtown Flagstaff. ... more less
- Reservation Options:
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- Also Known As:
- Rodeway Inn Near Nau Hotel Flagstaff
- Rodeway Inn Flagstaff