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Super 8 Flagstaff Downtown NAU Conference Center
2.0 of 5 Hotel   |   602 W. Route 66, Flagstaff, AZ 86001   |  
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Ranked #35 of 64 Hotels in Flagstaff
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366 reviews from our community

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SAN TAN VALLEY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 27, 2012

Stayed in this hotel previously with no problems. This time, we woke up to bed bugs climbing on us and sucking our blood. There was only one other room available and the desk clerk did allow us to move into it, which meant getting our sleeping children out of bed and walking across a cold parking lot in the middle of the night. We think the other room wasn't infested as well, but probably is now. The manager did agree to refund our money and told us the two rooms we were in have been quarantined.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Super 8

Helpful?
1 Thank NATHAN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8flagstaffaz, Webmaster at Super 8 Flagstaff Downtown NAU Conference Center, responded to this review, December 17, 2012
Dear Guest,

Thank you for choosing Super 8 Flagstaff Downtown NAU Conference Center for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. We are sorry for the bad experience you had. Upon receipt of your review, the following actions were taken:

• The front desk agent received additional training in the courteous, helpful manner in which our valued guests are to be treated.

• Maintenance was informed of your report of bed bugs and instructed to see to any necessary extermination.

I hope that the next time you visit our area; you will once again choose to stay at Super 8 Flagstaff Downtown NAU Conference Center. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Mexico
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 20, 2012 via mobile

Room was clean, new carpet/paint, as someone with a background in the hospitality industry, details were attended to. One of the best front office staff, friendly and accommodating. Have to hop on the road, Turn left and we are on the road to Sedona!

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jarmnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIO RANCHO
1 review
4 of 5 stars Reviewed November 18, 2012

room was clean comfortable and affordable. room needed more lights it was dark by the bathroom. the indoor pool was nice.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Super 8

Helpful?
Thank LAWRENCE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed November 18, 2012

If I could post pictures for you I would. We got into our room the towels were wet, sheets and pillow cases dirty. My grandmother called the front desk to let them know the girl said there was no houskeeping to change bedding and towels. We asked her to bring all new linens and we would do it ourselves. (They did give us a discount for the dirty room.)Stayed over night and had bites all over my body. They itch badly. Went to a pharmacy I was told I had severly infected bed bug bites and to go to a Dr. Immediately. And am now on antibiotics and the itching does not stop. We will be contacting the corporate headquarters about this situation. Please do not stay here in the mean time.

  • Stayed November 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank johnsontl25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8flagstaffaz, Webmaster at Super 8 Flagstaff Downtown NAU Conference Center, responded to this review, November 27, 2012
Dear Guest,

Thank you for choosing Super 8 Flagstaff Downtown NAU Conference Center for your recent stay in our area.


Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following actions were taken:

• Management was informed about the unavailability of Housekeeping staff and make sure that the staff were available for the valued guests.

• Maintenance was informed of your report of bugs and instructed to look into the matter and see to any needed extermination.

I hope that the next time you visit our area; you will once again choose to stay at Super 8 Flagstaff Downtown NAU Conference Center. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Flagstaff hotels

WORTHINGTON
1 review
4 of 5 stars Reviewed October 31, 2012

front desk staff was very helpfull girl went out of her way to help me. she helped me print my boarding pass and made it easy for me

  • Stayed October 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Super 8

Helpful?
Thank TERRY F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Super 8 Flagstaff Downtown NAU Conference Center

Address: 602 W. Route 66, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #35 of 64 Hotels in Flagstaff
Price Range (Based on Average Rates):
Hotel Class:2 star — Super 8 Flagstaff Downtown NAU Conference Center 2*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Super 8 Historic Route 66 delivers a refreshing blend of comfort and convenience. We are walking distance to the Conference Center. As one of the friendliest hotels in the Flagstaff area, we’re here to serve you with a myriad of amenities and services to make your stay a special one, valued features and Northern Arizona hospitality. ... more   less 
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Also Known As:
Super 8 Flagstaff Downtown Nau Hotel Flagstaff
Flagstaff Super Eight
Flagstaff Super 8
Super Eight Flagstaff

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