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Super 8 Conference Center NAU/Downtown
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Reviews (613)
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All reviewsroom was cleanmini fridgeyogurthot tubnice staywould stay here againcampusclerkphoenix
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Reviewed August 20, 2011

The room was not very clean and second night the maid took one of the pillows and did not restock the towels, or coffee. Had to go to front destk and get supplies. Service was friendly, however 4 days after leaving hotel, I broke out in bed bug bites all over my body.

Room Tip: Check for bed bugs on mattress under sheets!
  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank Activitiesaboundguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikeshPrema, General Manager at Super 8 Conference Center NAU/Downtown, responded to this reviewResponded August 25, 2011

Dear Customer,

We thank you for your feed back and apologize for the inconvience on your second night. Housekeeping will be notified and will be required a thorough check of the rooms for future guests.

In regards to the bed bugs. Health inspector and pest control both have recorded documentation regarding the bed bug claims. No bed bugs were found in the premise, if you would like to review the documents please contact the hotel directly, again we apologize for the inconvience of the matter.

Thank you,
Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2011

BED BUGS!!
We stayed one night here and found bed bugs in both beds the next morning, we jumped out of bed and showered. We had to seal our cloths, thankfully we had our suitcase up off the floor, but we had to sanitize everything once we got home. Not something you want to deal with on a vacation. Front Desk/Night Manager was told(it was 4:30AM when we found them) and we received a $25 discount off our room(definately not enough for the trauma and work we had to do to keep them out of our house). We were told someone from managment would call us and never received a call. Apparently they don't care, and probably rented the same room out the next night. DON'T STAY HERE unless you want to have creepy crawly bed bugs infest your belongings and feed off you.

Room Tip: Don't stay here, just sleep in your car.
  • Stayed: August 2011, traveled with friends
    • Value
    • Sleep Quality
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1  Thank DesertDweller2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikeshPrema, General Manager at Super 8 Conference Center NAU/Downtown, responded to this reviewResponded August 25, 2011

Dear customer,

A vacation is suppose to be stress free and we apologize for the inconvenience of the matter. We appreciate your feedback. According to documentation provided by the health department and pest control no bed bugs were found. We monthly routine check ups in our property to avoid our customers having an unpleasant stay.

Thank you,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2011

Its gross. Noisy location. Trashy overall. Id never stay again.

  • Stayed: July 2011
    • Value
    • Location
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2  Thank Manaosu84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8flagstaffaz, Webmaster at Super 8 Conference Center NAU/Downtown, responded to this reviewResponded April 11, 2012

Dear Guest,

Thank you for choosing Super 8 Flagstaff Downtown NAU Conference for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. I am sorry that you feel that it is trashy overall and that you will never want to stay here again,.

I hope that the next time you are in our area, you will reconsider your decision and will once again choose to stay at Super 8 Flagstaff Downtown NAU Conference. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2011

The first room we were given (#115) had a window that wouldn't close, which left the wind howling in. We changed rooms and were given different key cards (room #114). We got our things in the room and walked to get something to eat nearby. When we returned, there was a group of three people standing in our rooms open doorway saying, "This room is occupied!" Who knows what would have happened if they had not been honest, nice people! A little later, we went over to the pool and jacuzzi. Upon returning to our room, the key card wouldn't work, so wet and in the wind, we walked over to the office to correct that. Obviously our first room wasn't "changed" in the computer, and when the other people reported they were given a key for an occupied room, our keys were voided.
WAIT! IT GETS WORSE! We finally got settled in and warmed up from the wet walk to the office and fell asleep. I was awakened at 4:00 am by a black pincher bug biting me on my upper arm!!!! OUCH!!!! At first light, we went to the office and informed the gal at the front desk about the bug bite. NO APOLOGY! NOTHING! THE WORST "CUSTOMER SERVICE I'VE EVER EXPERIENCED! She finally offered us another room, under the stairwell, saying it was the only room available. Didn't offer a refund, compensation, discount on another night. Absolutely NOTHING! We declined another room or night. On the way back to our BUGGY room we saw at least 10 or more rooms, all vacant and available that were not in a corner, under the stairwell. We packed up and moved to a lovely hotel down the way for $30 more. This place could have ruined our little get away, but we were determined to enjoy our second night in Flagstaff! THE WORST HOTEL I'VE EVER STAYED AT IN MY LIFE. BEWARE AND STEER CLEAR!!!! They also charged us a $3 Utility Surcharge Tax. The lovely hotel did not!

  • Stayed: May 2011, traveled as a couple
    • Value
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2  Thank funinMV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8flagstaffaz, Webmaster at Super 8 Conference Center NAU/Downtown, responded to this reviewResponded April 11, 2012

Dear Guest,

Thank you for choosing Super 8 Flagstaff Downtown NAU Conference for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Desk staff received additional training in the courteous manner in which they are to treat you, our valued guests.

• Management was approached about setting up a system that would prevent rooms from being “double booked”.

• Maintenance was notified of your report of pincher bugs in the room assigned to you and instructed to look into the matter and see to any necessary extermination.

I hope that the next time you visit our area, you will once again choose to stay at Super 8 Flagstaff Downtown NAU Conference. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2011

It seems to me that people don't have a grasp on what "value" is these days. I was sitting in the lobby during breakfast, and I overheard a customer ask the young lady at the front desk if she (the customer) was supposed to make the waffles herself.... This is a Super 8.... It's not meant to have 5 star chefs at your service. Hotels are a home away from home.... except you have someone to pick up your mess. If you're expecting 5 star service and accomodations with people at your beck and call, then I would not suggest staying here. Overall, for the $65 my boyfriend and I paid, we were very content to have a place to get a good night of sleep and have a hot breakfast in the morning. To top it off, the jacuzzi really hit the spot after a long day of snowboarding :)

  • Stayed: April 2011, traveled as a couple
    • Value
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Thank st1458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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