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Reviewed September 2, 2017

Clean. The carpet has been replaced within the last year and the furnishings were nice enough. About what you would expect for a budget priced motel. This building is not near new but it is in good condition. The front desk people were very nice. We will be staying at more Quality Inns in our future trips.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank Woody & Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded September 5, 2017

Woody & Kathy L,

Thank you for taking the time to write this review and share your experience. It is very rewarding to hear your perspective of our hotel and we appreciate that you have
acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to welcoming you back during your next stay in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2017 via mobile

The hotel overall outside appearance was like a motel 6. We were placed in a no smoking room but the room smells like old smoke, the carpet so dirty, old, and heavy on carpet cleaner powder. The room was so tight. I didn't sleep well that night. For the cost you pay, stay somewhere else.

Stayed: July 2017, traveled with family
Thank csoriaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded August 18, 2017

Dear csoriaso,

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations.I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit!

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Reviewed August 8, 2017

Room was adequately spacious ,clean ,I can say better than average.while the breakfast was amazing.Though I was with friends but I can recommend this place for family as well.Location was pretty good.

  • Stayed: June 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank 198indranilr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded August 11, 2017

Dear 198indranilr,

We are so grateful for your business, and we do hope that you’ll continue to choose to stay with us on your future travels here in the area. We are so glad to know that you enjoyed your stay as well as our breakfast and thanked you so much for appreciating our efforts of providing you with a clean and comfortable stay.

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Reviewed August 8, 2017

This was good basic room at a budget motel. Our room was clean, the bed was comfortable and there was plenty of hot water. The buffet breakfast was very good and replenished frequently. The hotel is conveniently located just off the expressway and very easy walking distance to the Cracker-Barrel and Outback restaurants.

  • Stayed: June 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Craig379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded August 9, 2017

Dear Craig379,

We are so grateful for your business, and we do hope that you’ll continue to choose to stay with us on your future travels here in the area. We are so glad to know that you enjoyed your stay as well as our breakfast and thanked you so much for appreciating our efforts of providing you with a clean and comfortable stay.99

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Reviewed August 2, 2017 via mobile

It's a very expensive hotel for the service they have. The worst part is how dirty the carpet of the rooms and aisles are its disgusting. The breakfast is really bad there is a very small place to get breakfast and it was smelly. The rooms are big but really dirty and it will get super noisy at night.

Es ruidoso y sucio demasiado caro para lo que dan como servicio la verdad no vale la pena ir ahí.

Stayed: August 2017
1  Thank Maria O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded August 3, 2017

Dear Maria O,

Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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