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Quality Inn - Flagstaff / East Lucky Lane
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Reviews (401)
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188 - 193 of 401 reviews
Reviewed July 22, 2013

We reserved a first floor room at AAA rates, and ended up with a handicapped room. The toilet had been used with urine in the bowl and pubic hair on the seat. A chair was left out in the middle of the room. The carpet was filthy, worn and stained, and the paint was crumbling off the wall in the bathroom area. There were foreign "objects" in the bath tub. The management did not seem concerned at all. Breakfast was some synthetic sausage and potato selection with cheap convenience store donuts and the service staff was rude and cut in front of guests while restocking the breakfast. I felt embarrassed as an American for all the French Grand Canyon tourists who stay there and thought this was a typical American Hotel/Motel for 129 dollars a night. Stay down the street at HoJo or Red Roof. Little America is just the other side of I-40. This place needs a Choice Hotels audit and its franchise revoked. At least hire professionals to run it.

Room Tip: If you have to stay here, look the room over carefully before you take it. Take it only as a last resort if you cannot get in better hotels on Lucky Lane. There are many better ones for the same price.
  • Stayed: July 2013, traveled as a couple
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Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded October 6, 2013

Dear Mr. Robert V.,

Thank you very much for choosing to stay at Quality Inn.

Your reviews are important to us and we definitely give utmost attention to our guests’ concerns. I sincerely apologize for not having to provide you the room of your choice, your concern with our staff and our breakfast. We assure you that instances such as this are promptly evaluated and addressed accordingly.

It is unfortunate indeed that we have not sufficed to your exacting standard; nevertheless, we hope to have another opportunity of providing your accommodation requirement in the future as we shall ensure your comfortable stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

The Quality Inn is a good deal for the money. It is clean and very well maintained. The pool was beautiful, clean and well heated. The staff - every single one of the employees we had contact with - is friendly and helpful. The housekeeping was outstanding. We stayed for three nights and, though we tried to keep our stuff organized and out of their way, it must have been more difficult to clean than most rooms, which are empty. They did an awesome job. The breakfast room was the typical waffle, microwaved eggs, and sausage. Still, it is included, so no complaints. The clothes dryer for guests was out of order, and housekeeping let us use their dryer. That was terrific! Only drawback: No microwave or fridge in the room. As I said, it's a very good stay for the budget price.

Room Tip: Ask for a room with a microwave/refrigerator when making reservation, if you desire it.
  • Stayed: July 2013, traveled with family
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Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded October 6, 2013

Dear Mr. Mike M.,

Thank you very much for choosing to stay in Quality Inn.

We are grateful for the opportunity of providing your accommodation, and finding our staff hospitable.

We apologize for the unavailability of our dryer during your stay and we assure you this matter has already been resolved. Your reviews are most valuable to us and we use as reference to further improve the quality of service that we aim to provide at all times.

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Reviewed July 17, 2013

After a wonder trip exploring the Grand Canyon, we found our hotel room in poor quality. No cover on heater vent, (bed and blankets) are next to the heater safety issue. 1970's TV, chipped enamel on bath tub, mold on bathroom ceiling, spots all over the carpet. Checked out immediately and went down the street to the Holiday Inn Express, which cost $30 more a night but was immaculate and had a wonderful breakfast buffet. Do not stay at this hotel. Disgusting!!!!!

Room Tip: Pick another hotel
  • Stayed: July 2013, traveled with family
    • Value
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Thank K K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded October 6, 2013

Thank you very much for taking time to share your views about our Hotel. Reviews such as yours are most welcome and it motivates us even more to further improve our services that our guests have enjoyed over the years we are in the business.

It is unfortunate that we never had the opportunity of providing the accommodation to your exacting preference but we assure you that we are as well most capable of providing immaculately, superb quality of service to all our valued guests.

We appreciate your time in sharing your views about our hotel. We look forward to another opportunity of providing accommodation to you.

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Reviewed July 16, 2013

I stayed here and was very impressed I checked out other places read the reviews all were pretty much the same. So I expected I was gonna get what I payed for. But actually I really surprised myself. As for our stay it was great our room was very nice and updated inside for the price way better then most places. Like I said compared to all the reviews on others we will be back again . Thank u.

  • Stayed: July 2013
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Thank crisshae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded October 6, 2013

Thank you for the opportunity of having your business.

Your reviews are indeed heart-warming and motivate our Team even better to step up and maintain quality services for all our valued guests. We look forward to having you with us again soon and we will ensure you will have the same enjoyable experience.

We are so grateful that you continue on checking us out despite of the negative write ups you read and gave us the opportunity to provide your accommodation needs.

Sincerely, we look forward to your next visit in our hotel again soon.

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Reviewed July 11, 2013

Stayed 2 nights, Jun 28 - 30, 2013 about 1 hr. to Grand Canyon and very close to downtown Flagstaff. A clean decent room, décor is dated. Air conditioner noise prevented a better night's rest. Close to Denny's Mickie-D's. The property offers a hot breakfast in a small dining area.

  • Stayed: July 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Al P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded October 6, 2013

Thank you for choosing to stay in Quality Inn.

We are also grateful that you the cleanliness in your room have sufficed your standard and you enjoyed your breakfast. Our sincerest apologies however, for the inconvenience caused to you by the air conditioning sound during your stay with us. Thank you for bringing that up to our attention. Comment such as this taps us to keep on top of our priority to ensure guests will always have comfortable accommodation every time.

We hope to be serving your next breakfast again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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