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“No longer friendly staff”

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Comfort Inn Flagstaff
Ranked #6 of 65 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersBronze level
The Old Pueblo - Tucson, AZ
Level 4 Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“No longer friendly staff”
Reviewed December 28, 2012

We have stayed here many times while visiting friends and family in Flagstaff. The hotel is convenient to the town and the rooms large and comfortable. However, this time the staff was at best tolerant and at worst rude. During our check-in we did not receive the usual friendly welcome and all our questions were answered with very curt yes or no. This was unexpected, especially since it was the Christmas holidays. The lady running the breakfast buffet was by herself and again curt with any answer. Add this to the fact that the vending machines were "sold out" for the entire 3-night stay and we were very disappointed in our stay. In addition, the mattress in our room is long past it's shelf life. Prior to this stay, I would have rated this hotel a "4" based mainly on the friendly and helpful staff. After this stay I would be very reluctant to recommend it to anyone.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank TucNav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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989 reviews from our community

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Traveler tips help you choose the right room.   Room tips (181)
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Moultonborough, New Hampshire
Level 5 Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 16, 2012

Excellent location (right off I17 and I40), lovely high ceilinged fireplaced great room, welcoming reception area (tea and coffee all the time), nice rooms, clean and comfortable, pet friendly and excellent. It was snowy and the fire was very welcome in the large great room. This could be one of the best of the Comfort Inn chain. We were very pleased to be there. The desk help was excellent, maps were fabulous, and we enjoyed an outstanding breakfast as well. Great job!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank janetb52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 15, 2012

My family and I stayed here two nights for a Polar Express trip. The accommodations are outstanding for a Comfort Inn. The location is within walking distance to restaurants, Kohls, Walmart, and more. The log cabin design is fantastic. It was very cold outside, so it was wonderful to be able to sit next to the warm fire in the lobby. The entire feel of the lobby was very comforting and inviting. Our room was very clean and spacious. The room we stayed in had two double beds, a kitchenette with fridge and microwave, and a table for four. the beds were comfortable and everything worked well for my family of 5. The breakfast was great. It included fresh waffles, eggs, sausage, ham, pastries, and more. My entire family enjoyed our stay at this location, and we will definitely stay here again when in the Flagstaff area.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Dsrtdsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MORENO VALLEY
Level 6 Contributor
590 reviews
281 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
Reviewed December 15, 2012

I stay in lots of Choice Hotels nationally, and I think this might be the best Comfort Inn in the USA. I love how it feels like a Mountain Lodge with the huge rustic lobby (and loft) and the big fireplace. Large rooms with sitting areas/sofas. Big flat screen, mini fridge and micro (why don't all hotels today have these?). Excellent location near shopping and restaurants and walking distance to NAU. Friendly staff.

My only complaint was the ice machine on my floor didn't work, and during the week I stayed here it wasn't fixed. If you're going to the expense of putting in an ice machine on every floor, why wouldn't you want them to work?

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
Thank drdroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Level 4 Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 8, 2012

Stayed 1 night with children to visit Grand Canyon Rail / Polar Express - only 30 minute drive. Reserved room with small kitchenette - room was good with comfortable beds, there is a refrigerator and microwave in the room. Bathroom was small but clean. Lobby was one you might expect at higher end hotel - great for sipping beverages next to fire. Free breakfast is decent: eggs, sausage, waffles, fruit, yougart, cereals, breads, pastries, juices, etc. Overall, stay was comfortable and quiet. Will stay here again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Mario M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 6 Contributor
99 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 5, 2012

We stayed here 2 nights during a trip of the Grand Canyon and Las Vegas. The bed was very comfortable and the breakfast was wonderful. The staff was very helpful in directing us how to get out of town to drive to the Canyon. If ever in the Flagstaff area again we will definitely stay here!

Room Tip: Hotel was a little tricky to find but a quick call to the front desk and we were given perfect direc...
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  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank Justbreathe2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara-on-the-Lake, Canada
Level 5 Contributor
68 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 5, 2012

After 12solid hours of planes, buses and automobiles, this place was perfect! Clean, good food close, shopping for those forgotten items close and comfortable beds! Best part was the amazing shower, hot, great water pressure and the old school shower massage!

Room Tip: We were in a room where you could open window a little little traffic noise
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CDNjwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Flagstaff

Property: Comfort Inn Flagstaff
Address: 2355 S Beulah Blvd, Flagstaff, AZ 86001-8727
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Flagstaff
#5 Family Hotel in Flagstaff
#6 Romantic Hotel in Flagstaff
#9 Business Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Flagstaff 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Nestled among the Ponderosa Pines at the base of the San Francisco Peaks in Northern Arizona, the Comfort Inn I-17 & I-40 is conveniently located less than one mile from Northern Arizona University. The Flagstaff Pulliam Airport is only four miles away.This pet-friendly hotel is close to popular area attractions including: The Arizona Snowbowl Route 66 Lowell ObservatoryGrand Canyon National Park is 75 miles north and the red rocks of Sedona, including Slide Rock State Park, are just a short drive south. Your hotel amenities include: Free wireless high-speed Internet Free coffee Free local calls Free fresh-baked cookies Outdoor pool and heated hot tubsYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn I-17 & I-40 the perfect way to start your day. ... more   less 
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Also Known As:
Comfort Inn Flagstaff Hotel Flagstaff
Flagstaff Comfort Inn

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