I am temporarily disabled due to extensive intestinal surgery. I live 200 miles from Flagstaff, and have to go there every week to follow up with my doctor. I called Springhill Suites, on their direct line, not the 800 number, to reserve a handicap accessible room for 3 adults. When we arrived, we were given a handicap accessible room with 1 king bed, which was not acceptable. After some discussion, we were given the adjoining room at no extra charge for our adult daughter.
Once we got into our room, the AC was not working in the handicap accessible room. When we called the front desk, they sent up a tech, who said it would be the next day before it could be repaired, and advised us to open the window.
Our daughter went to the front desk and asked if there was another handicap accessible room available. There was, and we had to move up one floor, while our daughter stayed in the original room.
To be fair, even with all the hassles, after we finally got settled in the room, it was very comfortable.There were grab bars by the toilet and in the tub, with a built in shower chair. There was also a telephone next to the toilet. The bed was very comfortable and the room was large enough to get around with a walker very easily. I would stay there again.
We did learn that in order to make sure the type of room you want to reserve is not given away, you have to request to "block" the room when you make your reservation.
- Official Description (provided by the hotel):
- Conveniently located at the crossroads of I-17 and I-40, the hotel is steps away from many restaurants and shopping areas. Relax around the swimming pool or soak up the magnificent views of the San Francisco Peaks. Whether traveling on business or pleasure our hotel is just minutes away from local restaurants, shopping and historic downtown Flagstaff.In addition to our centralized location and our dedicated staff, you will appreciate our spacious studio suites with either a king bed or two queen beds. Additional amenities include: sofa bed, mini-fridge, microwave, in-room coffee service, a large well-lit desk, daily complimentary hot breakfast buffet, 24 hour fitness room, complimentary internet access, and much more. ... more less
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- Also Known As:
- Springhill Suites Flagstaff Hotel Flagstaff