This is a very nice hotel, but we had a few issues. We had a one bedroom suite which was very spacious and comfortable, however the maid service was marginal on the room. While it was basically clean it seems to have been hurriedly done or not checked. There were greasy fingerprints all over the nice wood furniture as if an army of kids had stayed there previously, along with liquid stains down the front of counter below the sink in the 'kitchen' area in the front room. There were also stains on the carpet and couch.
The workout room was nice and well equipped, but there were no towels. We asked for some and they were delivered as we were ready to leave, and were large standard bath towels rather than workout towels.
I agree with some of the other reviews that the beds are exceptionally hard here, I have stayed at many Marriott properties, including Courtyards, and the beds were not thishard. I like a firm mattress but these go too far.
I am a gold rewards member and in my profile I have a standard request for an upper floor-for quiet. I was informed when checking in that the only suites in the hotel were on the ground floor, which is below the main lobby floor, or on the lobby floor, but none were available there. If that is true I can understand that, so I requested at least middle room, as there are busy highways on either side of this hotel. I was checking in at 300 on a Tuesday. I was informed there was only one suite available and it was not in the middle, Suite# 002. To my chagrin when we arrived at the suite it was right on the Highway 89 frontage. The hotel is high enough above the road, the highway noise was there, but not terrible. What was terrible is we were right next to the building exit door, that slammed loudly every time it closed. It did not seem to have a closer on it that worked properly.
When we arrived at the room, the door just pushed open. I discovered that the slide bolt did not always activate once the door was opened. We had a busy agenda and people meeting us, so I did not have time to call maintenance, and I was able to figure out how to mess with it to get it closed, but it required slamming the door to get the dead bolt to slide into the lock and secure the door. From the sound of all the other slamming doors it seemed other people may have had the same problem.
As I originally said, the hotel is basically very nice and attractive, it is a shame that these problems had to mar our visit, and it would seem the staff could have been a little more proactive in securing a room for a gold member paying a full rate, that was not right on the highway, particularly when my profile requested upper floor rooms.
- Official Description (provided by the hotel):
- Conveniently located at the crossroads of I-17 and I-40, the hotel sits up on a hill overlooking Northern Arizona University. Relax around the outdoor fire pit or soak up the magnificent views of the San Francisco Peaks from one of our balcony rooms. Whether traveling on business or pleasure our hotel is just minutes away from local restaurants, shopping and historic downtown Flagstaff. Not sure where to go? Use our GoBoard™, which is designed to put all the information you’re looking for right at your fingertips, including time, weather, local headlines and events, sports, and restaurant recommendations. In addition to enjoying the ideal location, ambiance and service, your guests will appreciate our room accommodations featuring either one king size or two queen beds. Each guest room offers amenities which include hair dryers, coffee makers, iron and ironing boards, on-command movies and cable television, a large work desk, separate dual data ports, phone line with personalized voice mail and complimentary high speed internet. Enjoy complimentary shuttle service to/from Flagstaff Pulliam Airport/FLG and the Flagstaff Amtrack station (available upon request). ... more less
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- Also Known As:
- Courtyard Flagstaff Hotel Flagstaff