This was one of the worst stays I have ever experienced. I requested an early check-in. Although I understand that it is not guaranteed, we arrived at 12:30pm and were told by the gentleman working at the front desk to come back in an hour and our room would be ready. We came back an hour later, and he same gentleman said our room was still not ready. I asked why would he tell me to return in an hour then. He stated that early check in was not guarantted but to come back after 3pm, and our room would be ready. I asked to speak to a manager. A nice gentleman by the name of Luiz came to the desk. i explained what happened and typed away on his computer and was able to accomodate us with room 239. We went up to the room and decided to go swimming. We arrived at the pool and there were no towels. My husband went to the fromt desk and the same gentleman told him someone would be right in with towels. 30 minutes went by and still no towels. I noticed a red phone which was suppose to connect to the front desk. I picked it up and heard nothing. I moved the base around and was able to get a dial tone and pressed 0. I reached the front desk and requested towels. I was hung up on. About 10 minutes later the same gentleman appeared with a couple of towels, gave us an awful look, said nothing and dropped the towels on a plastic shelf. We had plans with our children that evening to go on the Polar Express. We didn't arrive back to the hotel until 10pm. When we opened the pullout sofa in our suite I was horrified at the stains on the sheets. I took pictures. The "pullout sofa" was disgustingly filthy and was much smaller than pictured and described. Even the main bed was uncomfortable. Had we not been so exhausted, we would have jumped in our car in the middle of the night and drove home. This was extremely disappointing for a Marriott property. We dined in the morning in the hotel. The staff was rude and never checked on us once. I will never stay at this property again.
- Official Description (provided by the hotel):
- Conveniently located at the crossroads of I-17 and I-40, the hotel sits up on a hill overlooking Northern Arizona University. Relax around the outdoor fire pit or soak up the magnificent views of the San Francisco Peaks from one of our balcony rooms. Whether traveling on business or pleasure our hotel is just minutes away from local restaurants, shopping and historic downtown Flagstaff. Not sure where to go? Use our GoBoard™, which is designed to put all the information you’re looking for right at your fingertips, including time, weather, local headlines and events, sports, and restaurant recommendations. In addition to enjoying the ideal location, ambiance and service, your guests will appreciate our room accommodations featuring either one king size or two queen beds. Each guest room offers amenities which include hair dryers, coffee makers, iron and ironing boards, on-command movies and cable television, a large work desk, separate dual data ports, phone line with personalized voice mail and complimentary high speed internet. Enjoy complimentary shuttle service to/from Flagstaff Pulliam Airport/FLG and the Flagstaff Amtrack station (available upon request). ... more less
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- Also Known As:
- Courtyard Flagstaff Hotel Flagstaff